Wireless Retail Sales Associate LEHIGH VALLEY MALL

Arch Telecom • Whitehall, PA

7d • Onsite

About The Position

Arch Telecom’s Mobile Associates work as part of a retail team to bring the brand to life and create energy and excitement around its products and services. They focus on customer needs, build new and existing customer relationships, and develop expertise in identifying needs, educating customers, demonstrating products, and recommending device and service solutions. This is a learning role in which associates build skills and expertise with their team in preparation for promotion to Mobile Expert upon completion of training.

Associates help customers continue their shopping journey, explore their needs through hands-on technology demonstrations, and find personalized solutions that may include accessories and Internet of Things devices. They guide customers through purchases with thoughtful questions, informative answers, and product knowledge, approaching sales and service needs with patience, honesty, and empathy. They learn to use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting. Associates complete training on the in-store experience, skills and processes, systems, and reference resources.

The role also involves partnering with employees across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and build strong peer relationships. The position is available with full-time (40 hours) or part-time (20+ hours) availability.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty while developing customer-service proficiency.
• Help customers continue their shopping journey, whether they began online, through Customer Care, or in a store.
• Explore individual customer needs and demonstrate the latest technology in store.
• Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills and processes, systems, and reference resources.
• Partner with business and customer service employees to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED