Retail Store Manager

Goodwill of Central and Northern Arizona

22d•Onsite

About The Position

The Retail Store Manager drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) store in Arizona or Maryland, helping fund Goodwill’s mission of ending unemployment. The manager is responsible for the store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. The role covers people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. Starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after training is completed. A comprehensive Total Rewards package begins on the first of the month following 60 days of employment. The manager must have reliable transportation for duties such as making bank deposits, helping at other stores, and attending training and development classes. Transfers to different stores may occur based on business needs. Regular, consistent in-person attendance is required.

Requirements

Two years of work experience in Retail Management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation for required work duties.
High School Diploma or equivalent preferred.

Nice To Haves

Retail Management experience in thrift is preferred.
High School Diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager on strategic plans to drive donations.
Monitor product levels daily, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers.
Keep store locations clean, well-kept, and aligned with the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Under the Retail District Manager’s direction, partner with other stores to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation for daily duties, including bank deposits, assistance at other stores, and training and development classes; transfer to different stores as business needs require.
Partner with support areas such as Asset Protection, Human Resources, Safety, and Finance to further business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and oversee performance management, staffing, compensation, and Team Member development.
Ensure the Assistant Store Manager effectively manages Retail Store Associates’ performance.
Maintain regular and consistent in-person attendance.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.