Retail Assistant Store Manager (San Francisco)

PUMA•Livermore, CA

21d•$27 - $30

About The Position

The Retail Assistant Store Manager helps deliver consistently high standards of customer experience in the store in accordance with PUMA’s brand values and service standards. The role supports the Store Manager in achieving or exceeding sales, KPI, and profitability goals through planning, expense control, sales, and service. It also assists with recruiting, training, developing, and retaining high-performing employees; payroll control and service-driven scheduling; and maintaining effective training and loss-prevention programs. The Assistant Store Manager acts as Store Manager when the Store Manager is away and helps ensure compliance with company policies, operational standards, and workplace safety requirements. Off-site training and position-related meetings may be required, as may travel. The position requires non-traditional hours, including weekends, evenings, and holidays; overtime may be required.

Requirements

2–4 years of management experience in a customer-service-oriented retail environment, preferably apparel or footwear.
Proven ability to exceed sales goals.
Ability to reason through complex issues.
Strong team-player skills.
Excellent communication skills and ability to present information to large groups.
Ability to learn quickly.
Computer skills, including basic knowledge of MS Office programs and retail software.
Ability to constantly walk and move about.
Ability to speak and hear, and to use near and far acuity, depth perception, and field of vision.
Ability to lift or carry, and push or pull, up to 30 pounds regularly.
Availability to work weekends, evenings, and holidays; overtime may be required.

Responsibilities

Provide consistently high standards of customer experience in the store in accordance with PUMA’s brand values and service standards.
Help ensure the store achieves or exceeds sales, KPI, and profitability goals through short- and long-term planning, expense control, sales, and service.
Assist the Store Manager with recruiting, training, developing, and succession planning for high-performing employees.
Hold team members accountable through productivity conversations, coaching, recognition, and performance reviews.
Manage payroll control and service-driven scheduling to support profitability and high levels of customer service.
Act as Store Manager when the Store Manager is away.
Ensure training programs are completed and effective.
Manage and monitor loss-prevention education and awareness programs.
Comply with company policies and procedures, operational core competencies, and key accountabilities.
Maintain a safe, healthy, and compliant working and shopping environment.
Attend off-site training and position-related meetings as required; travel may be required.