Regional Manager - San Francisco

The John Stewart Company•San Francisco, CA

7d•$95,000 - $115,000

About The Position

Under the direction of the Regional Director or Vice President, the Regional Manager supervises the daily operations of a portfolio of communities managed by The John Stewart Company. The role interprets and implements management procedures in accordance with company policies and procedures and applicable government regulations. The Regional Manager oversees employee management, property operations, financial accountability, regulatory compliance, marketing and leasing, new development start-ups, physical property conditions, resident relations, and communication with senior management, clients, owners, sponsors, public agencies, vendors, residents, and community partners. The role includes regular property visits and inspections, preparation and review of budgets and reports, coordination of capital improvements, and oversight of affordable housing compliance requirements. The position requires regular interaction with internal and external parties in person, by phone, and by email. It may involve addressing difficult interactions, extended periods of sitting or standing, lifting heavy boxes of documents, and extensive driving to property locations.

Requirements

Demonstrated knowledge of implementing and maintaining compliance programs, including HUD, LIHTC, Tax-Exempt Bonds, CHRP, CHFA, Assisted Housing Program properties, and Project-Based Voucher programs.
Knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
Ability to support and develop a diverse environment.
Ability to work in a fast-paced environment and prioritize assignments to meet deadlines.
Knowledge of Microsoft Word, Excel, and Outlook.
Ability to meet the position’s physical requirements, including extended sitting or standing, lifting heavy boxes of documents, and extensive driving to property locations.

Nice To Haves

Knowledge of Boston Post software.

Responsibilities

Hire, train, supervise, develop, and terminate supervised employees in accordance with company policies and directives.
Conduct timely employee performance evaluations and assist Property Managers with site-level employees.
Approve on-site personnel hires, status changes, and terminations in coordination with Human Resources and the Regional Vice President.
Prepare comprehensive employee performance reports and implement applicable employment, fair housing, safety, and company policies.
Prepare annual operating and capital budgets; review financial statements and reports; supervise collection of delinquent resident accounts; and ensure accurate accounting and rent-roll reporting.
Prepare annual rent-increase proposals and other financial worksheets as required by the company, owners, or regulatory agencies.
Develop, implement, and maintain internal controls and procedures for operational and fiscal control, cost savings, planning, forecasting, and effective asset and property utilization.
Ensure compliance with regulatory agreements, contracts, company policies and procedures, and federal, state, and local laws.
Review move-in and recertification files and waiting lists, and verify rent calculations and supporting documents.
Interact with sponsors and regulatory agencies, attend requested agency meetings, and arrange appropriate property insurance as approved by the owner.
Develop and implement marketing plans consistent with approved Affirmative Fair Marketing Plans.
Inspect properties and vacant apartments; recommend improvements to marketing and leasing; review traffic reports; and maintain advertising records and marketing/concession logs.
Prepare marketing, lease-up, fit-up, and supply budgets for new developments; coordinate operational start-up, applications, contracting, service procurement, staff hiring, and training; prepare weekly reports for owners; and develop marketing materials and advertising.
Review waiting lists, vacant-unit rent readiness, grounds, tenant income certifications, delinquency reports, maintenance requests, and resident or maintenance issues with site managers.
Manage on-site staff through scheduled and unscheduled site visits, provide instructions and feedback, encourage teamwork, and coordinate capital improvements.
Supervise resident evictions, assist with complaint investigations, and work with property legal counsel on property matters.
Promote harmonious relationships among residents, staff, vendors, the community, and on-site social services coordinators.
Assist in developing and implementing resident activities and property management programs; develop relationships with community service agencies and affordable housing groups.
Communicate professionally with senior management, property managers, employees, vendors, residents, owners, sponsors, clients, and public agencies.
Prepare detailed reports for senior management, clients, and agencies; meet regularly with clients and provide written and verbal reports as needed.

Benefits

Medical, dental, and vision care; preventive medical care paid at 100% for employees working 30 or more hours per week.
Vacation leave of up to ten days per year in the first year for employees working 30 or more hours per week.
Up to 72 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care for employees working 30 or more hours per week.
Company-paid life, AD&D, and long-term disability coverage for employees working 30 or more hours per week.
Free, confidential counseling through the Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$50 annual wellness reimbursement.
Matching 401(k) retirement savings plan of up to 2% of compensation for employees working 20 or more hours per week.