Retail Associate Jobs

About The Position

Requirements

• High school diploma or GED.
• At least one year of relevant experience, demonstrated through work experience and/or military experience.
• Fluency in English and Spanish.
• Willingness to work evenings, weekends, and holidays.
• Willingness to pick up additional shifts, typically during summer, November through December, and/or peak vacation periods.

Nice To Haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Responsibilities

• Generate retail sales by using technology knowledge and customer service to expand the Verizon network.
• Discover customers’ needs by building connections and asking questions.
• Recommend products and solutions that address customers’ needs and provide a complete sales solution.
• Close sales through clear communication and intuitive technology solutions.
• Develop skills through ongoing training and perform operational functions across merchandising and inventory.
• Contact interested current Verizon customers by outbound calls and text messages to grow the customer base.
• Engage with the community, including at off-site Verizon-sponsored events.
• Attend to retail customers, sell products, and resolve customer issues.
• Provide customers with a strong omni-channel experience and use digital tools to support touchless and self-service options.
• Drive growth and revenue through new accounts and value-added services while working toward performance targets across locations.
• Coordinate sales promotions and participate in their development and assessment.
• Greet and assist customers with high-price items.
• Coach sales staff in product presentation.
• Identify process improvements in retail merchandising, inventory, and systems.
• Investigate, troubleshoot, and resolve sales-related problems.
• Provide information about product features, benefits, and financing.

Benefits

• Medical, dental, and vision coverage.
• Verizon 401(k) plan with matching contributions up to 6% of eligible contributions, qualified student loan repayments, or a combination of both.
• Sales recognition programs and incentives, which have included travel, gifts, and other rewards.
• Five weeks of paid time off, including vacation, holidays, and personal days, as described in the role posting.
• Paid parental leave: eight weeks for eligible new parents, with the possibility of up to 16 weeks for the birthing parent when combined with short-term disability.
• Tuition assistance of up to $8,000 per year.
• Discounts of up to 50% on Verizon products and services.
• Additional employee discounts on attractions, automotive, travel, and more.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance.
• Group home and auto insurance.
• Up to eight company-paid holidays per year and up to six personal days per year, as described in the benefits section.
• Adoption assistance.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.
• New hires receive up to 15 vacation days per year, increasing with additional service.