Retail Sales Associate

EZCORP • Tucson, AZ

12d • Onsite

About The Position

EZCORP is hiring a Retail Sales Associate, also described as a Retail Customer Service Representative (Pawnbroker), for USA Pawn & Jewelry in Tucson, Arizona. The role involves interacting with customers in the store and by phone, providing friendly, courteous, and respectful service, and helping customers reach mutually satisfying agreements involving pawn items such as jewelry, electronics, and musical instruments. The position also includes processing sales, loans, and extensions, as well as opening and closing store duties.

The company offers a structured career path beginning with a five-week paid trainee program. Successful completion leads to a $0.50 raise and promotion to Pawnbroker. Team members can pursue a Pawnbroker Certification Program for an additional $1 per hour, with opportunities to advance to Lead Pawnbroker (Shift Manager) and Store Manager in Training. The Store Manager in Training program includes 12 weeks of training.

Requirements

• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Ability to work independently and as a member of a team.
• Ability to multitask.
• Ability to pass a criminal background check and drug test.
• Self-motivation, a positive and outgoing personality, and a strong work ethic.

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
• Sales background.
• Bilingual skills.

Responsibilities

• Greet customers and provide excellent customer service in person and by phone.
• Help customers reach mutually satisfying agreements regarding pawn items.
• Process sales, loans, and extensions.
• Perform store opening and closing duties.
• Provide a friendly, courteous, and respectful customer environment.
• Adhere to company policies, procedures, and regulations.

Benefits

• Free health insurance for the team member under the BlueCross BlueShield EPO Plan.
• Competitive wages.
• Monthly uncapped bonus potential based on store and individual performance.
• 401(k) with company match.
• Paid time off.
• Holiday pay.
• Store discount.
• Paid training and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED