Retail Sales Associate

Ross Dress for Less•Cartersville, GA

12d•Onsite

About The Position

The Retail Associate is responsible for ensuring Customers have a positive shopping experience through courteous, friendly service, efficient execution of company practices, clean work areas, and proper merchandise presentation. Associates are expected to perform assigned tasks throughout working hours and may work in any area of the Store as business needs require. Additional tasks may be requested when they support customer-service and operational goals. The role emphasizes safety, respectful interactions, prompt assistance to Customers, maintaining store cleanliness and organization, processing merchandise, and following loss-prevention, cash-handling, and other company policies. Associates must maintain a professional appearance and support the Company brand. Physical duties include spending substantial time standing and moving around the Store, bending and reaching, and occasionally lifting or moving items over 25 pounds. Stockroom assignments may require regularly pushing, pulling, and lifting more than 20 pounds. The position has no supervisory responsibilities. Ross states that it is an equal opportunity employer and considers individuals for employment or promotion based on skills, abilities, and experience.

Requirements

Communicate effectively with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use all Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors and maintain awareness on the sales floor to support a safe and secure shopping environment.
Keep emergency exits clear and promptly correct or report unsafe conditions to Store Leadership.
Treat Customers and Associates respectfully and courteously; recognize fellow Associates through Company recognition programs.
Assist Customers with merchandise, answer questions, greet them throughout the Store, and provide prompt, efficient responses.
Respond immediately to Customer Service calls and handle customer issues courteously, involving Store Leadership when needed.
Represent and support the Company brand.
Perform cleaning tasks, including sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and follow the Company's dress code.
Perform assigned sizing and recovery to keep the Store neat, clean, organized, and merchandised to standards.
Move newly received merchandise to the sales floor promptly and merchandise it according to company practices and monthly presentation guidelines.
Maintain familiarity with merchandise and brand names to assist Customers.
Follow Loss Prevention Awareness, Shortage Highway, Store Protection Specialist (where applicable), and merchandise-protection standards.
Demonstrate integrity and honesty; safeguard confidential information, cash, credit-card information, and merchandise.
Follow Mark-Out-of-Stock policies and procedures, including identifying and processing merchandise and obtaining Store Leadership review and approval for disposals.
Follow policies and procedures for cash, check, charge-card, and refund transactions, voids, and offline procedures.
Handle bankable tenders with awareness and accuracy.
Work with a sense of urgency, execute Store best practices, and minimize steps and touches in workflow.
Use Store equipment, including PDTs, registers, and PCs, as required.
For Stockroom shifts, regularly push, pull, and lift more than 20 pounds.