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Assistant General Manager

Centro Restaurant Group•Minneapolis, MN
•$60,000 - $70,000

About The Position

Centro Restaurant Group (CRG) is seeking an Assistant General Manager to help build and maintain a positive environment for staff and guests. The role works with the General Manager to manage costs, implement and uphold policies and procedures, and supervise Front of House and Back of House staff. It provides operational leadership and management coverage across assigned CRG locations, adapting to each location’s needs and supporting consistent service, food quality, hospitality, and company standards. The Assistant General Manager supports General Managers and store leadership, coaches and mentors team members, assists with hiring and training, and provides leadership coverage when a General Manager is absent. The role also supports labor and cost-of-goods management, guest experience, food safety, compliance, and restaurant facilities. CRG describes its concepts as fast-casual and emphasizes a welcoming, memorable guest experience, speedy and thorough service, quality food and beverage, and a fun, respectful, equitable workplace.

Requirements

  • At least 2 years of management experience.
  • Supervision and mentorship skills.
  • Ability to work autonomously and as part of a team.
  • Willingness to learn and develop, and openness to constructive criticism.
  • Experience working with diverse teams.
  • Commitment to CRG’s mission and values.

Nice To Haves

  • Conversational Spanish skills (preferred but not required).

Responsibilities

  • Provide operational leadership and management coverage across assigned CRG locations based on business needs.
  • Support daily operations and maintain company standards for service, food quality, and hospitality.
  • Adapt to the needs, team dynamics, and operational priorities of each assigned location.
  • Support implementation of company procedures, operational standards, daily checklists, and shift processes.
  • Monitor service flow, staffing, and operational needs during shifts and make adjustments as necessary.
  • Help identify and resolve operational or technology issues, escalating complex concerns to appropriate leadership.
  • Support General Managers and store leadership teams as a flexible leadership resource across locations.
  • Maintain consistent expectations, standards, and communication across CRG locations.
  • Lead by example through professionalism, accountability, poise, and compassion.
  • Coach, mentor, and provide constructive feedback to team members.
  • Assist with hiring, onboarding, training, and employee performance management in partnership with store and executive leadership.
  • Provide leadership coverage when a General Manager is absent and support effective operations during transitions or staffing gaps.
  • Support labor and COGS management through effective scheduling, staffing, and shift execution.
  • Identify opportunities to control labor, reduce food waste, and improve operational efficiency.
  • Make shift-level staffing decisions, including breaks and shift adjustments, in line with company guidelines and business needs.
  • Support accurate execution of management and tip-pool eligible hours according to company standards.
  • Champion CRG hospitality standards and ensure consistent guest experiences across assigned locations.
  • Maintain an active floor presence and participate in service during peak periods or operational need.
  • Coach team members on CRG’s service model and online ordering systems while reinforcing hospitality standards.
  • Engage with guests and identify opportunities to enhance their experience.
  • Resolve guest concerns and complaints professionally and effectively.
  • Support compliance with health, safety, sanitation, food safety, and operational standards across assigned locations.
  • Help stores meet or exceed Health Department and food safety requirements and remain inspection-ready.
  • Reinforce company policies, procedures, and safety expectations with store teams.
  • Identify and communicate facility, equipment, maintenance, or safety concerns to appropriate leadership.
  • Support clean, safe, organized, and welcoming restaurant environments across assigned locations.

Benefits

  • Medical, dental, and vision plans.
  • Retirement savings plan with 3% match.
  • Paid time off.
  • Free meals and employee discounts.
  • Annual all-staff celebrations and parties.

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