General Manager

Wendy's (Delight Restaurant Group)•Virginia Beach, VA

18d

About The Position

The General Manager manages the operations and staff of a restaurant, ensuring Company policies, procedures, programs, and systems are followed and restaurant objectives are achieved. The role promotes ethical business practices and provides leadership, direction, training, and development to managers and crew while creating and maintaining a “Delight Every Customer” environment. The General Manager develops and supports restaurant staff, oversees human resources programs and staffing, and ensures compliance with Company policies, food safety requirements, and quality, service, and cleanliness standards. The role evaluates restaurant performance, communicates priorities, and implements action plans to improve results and protect the Wendy’s brand and company assets. The position is also responsible for maximizing sales and profits against budget and prior year, participating in marketing programs, managing new product rollouts, and controlling food, labor, paper, and other expenses. Other job-related duties may be assigned as required.

Requirements

High school diploma or GED.
Must be 18 years old or older.
At least 3 years of line operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply Company standard operating procedures and HR policies and procedures.
Ability to analyze profit and loss and take corrective measures.
Demonstrated supervisory experience.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to satisfactorily complete recommended training programs such as Serve Safe and Phase Training and achieve Serve Safe Certification.
Ability to report to work promptly and regularly, take direction, work well with others, adapt productively to change, and handle other assigned tasks.

Responsibilities

Develop subordinates and provide training and development to support their contributions and promotion opportunities.
Execute restaurant human resources programs, maintain appropriate staffing levels, and support recruitment, development, recognition, and retention of managers and crew.
Prepare and conduct timely performance feedback and appraisals for store management and crew; work with HR and the District Manager to resolve issues appropriately.
Ensure execution of and compliance with Company policies and procedures; work with the District Manager to establish priorities and implement restaurant plans.
Evaluate restaurant performance, incorporate inspection feedback, develop action plans to improve ratings, and conduct regular managers’ meetings.
Train, monitor, and reinforce food safety procedures and ensure compliance with Company policies and health and sanitation regulations; initiate corrective actions as appropriate.
Maintain and continually improve quality, service, and cleanliness standards across all day parts, monitor food quality, and meet Operations Evaluation and Customer Courtesy standards.
Protect the Wendy’s brand and company assets by ensuring restaurant compliance, conducting evaluations, and coaching or retraining managers as needed.
Maximize restaurant sales against budget and prior year, participate in marketing programs, address unfavorable sales trends, and manage new product rollouts and procedures.
Maximize profit against budget and prior year by managing food, labor, paper, and other controllable expenses, and implementing plans to improve profitability.
Perform other job-related duties as assigned or required.