Restaurant General Manager

Desert De Oro Foods Inc - Taco Bell•Taunton, MA

18d

About The Position

The Restaurant General Manager leads a restaurant team and is responsible for recruiting, onboarding, training, and developing team members and managers. The role establishes a positive, high-performing culture focused on customer service, equity, inclusion, and belonging, and resolves employee and customer issues. The General Manager oversees staffing and scheduling, training initiatives, product rollouts, restaurant standards, maintenance, and food safety. The position also analyzes financial performance, manages the budget, and develops strategies to maximize profitability while maintaining the customer experience. Restaurant General Managers work a 50-hour week.

Requirements

Five years of restaurant or retail management experience, with a strong track record in people management.
Proven ability to improve performance based on P&L analysis.
Proficiency with digital tools and platforms.
Exceptional written, verbal, and interpersonal communication skills.
Solid understanding of restaurant maintenance programs.
Champions Taco Bell’s culture and values, with a focus on Equity, Inclusion, and Belonging.
Experience recognizing and motivating teams, with a successful track record in people development.
Skill in recruiting top talent and training both high- and under-performing employees.
Adaptability to change and experience supporting change management.
Adherence to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

Recruit, onboard, and conduct orientations for Team Members and Shift Leads.
Develop training plans; mentor Assistant Managers, Shift Leaders, and Team Member Trainers; and oversee training and development initiatives.
Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
Address and resolve conflicts to maintain a positive work environment.
Engage with customers and promptly resolve issues.
Schedule staff to optimize customer service.
Coach the management team on CHAMPS standards and lead product rollout meetings.
Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
Monitor competitors and seek to exceed their standards, including in digital presence and loyalty programs.
Support career advancement and employee development.