Restaurant Manager - Hartford
About The Position
The Restaurant Manager supports the Restaurant General Manager and helps oversee day-to-day restaurant operations in accordance with company standards and policies. This is a full-time, in-person, hands-on role; approximately 90% of the work week is spent actively running shifts. The manager supervises front- and back-of-house employees, provides hospitality to guests, supports smooth service, and serves as a direct point of contact for team members. The role may include opening or closing shifts and requires availability on weekdays, weekends, and holidays other than Thanksgiving and Christmas. The manager is expected to understand and embody the brand’s culture and history, coach standard operating procedures, mentor and train hourly staff, address guest issues, conduct pre-shift meetings, complete end-of-shift duties, communicate operational updates to the General Manager, and participate in hiring, discipline, and performance reviews.
Requirements
- At least 2 years of proven success in a restaurant setting.
- ServeSafe certification.
- Flexible schedule, including availability on weekdays, weekends, and holidays except Thanksgiving and Christmas.
- Ability to work opening or closing shifts.
- Ability to spend approximately 90% of the work week actively running shifts.
- Ability to work on feet for up to 10 hours at a time.
- Ability to lift at least 50 pounds.
Nice To Haves
- Previous restaurant management experience.
- Basic understanding of the Microsoft suite of programs.
- Brink POS experience.
- Basic Spanish.
Responsibilities
- Conduct day-to-day restaurant operations according to company standards and policies.
- Manage and supervise front- and back-of-house employees and provide hospitality to guests.
- Understand and embody the culture and historical evolution of the brand.
- Serve as the direct point of contact for front- and back-of-house team members from shift to shift.
- Mentor, teach, and train hourly line staff to perform at a high level and exceed expectations, while fostering employee loyalty and teamwork.
- Follow and coach standard operating procedures for front- and back-of-house hourly positions.
- Help resolve guest-related issues.
- Maintain a presence in the dining room to ensure hospitality and smooth service.
- Conduct daily pre-shift meetings with hourly staff.
- Perform end-of-shift closing duties to company standards.
- Communicate operational updates to the General Manager.
- Interview and hire new hourly line staff.
- Administer progressive discipline to hourly line staff when necessary.
- Monitor staff performance and participate in staff performance reviews.
- Assist with opening and closing the restaurant when necessary.
Benefits
- Bonus
- Dental insurance
- Employee discount
- Health insurance
- Short-term disability
- Long-term disability
- Group life insurance
- Sick time and vacation time or paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
