Assistant Restaurant Manager - Pembroke
About The Position
The Assistant Restaurant Manager manages operations at a franchise-owned Tim Hortons restaurant, reporting to the District Supervisor. The role oversees Customer Service Team Members, facilities, and equipment to maintain standards for people, product, cleanliness, and customer service. In the absence of the General Restaurant Manager, the Assistant Restaurant Manager also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers. The position includes leading and supporting employees, handling customer service issues, supporting sales and operations, and ensuring compliance with company, food safety, security, health and safety, and employment standards. This is an hourly position requiring 50 hours per week, consisting of 40 hours at $19.36–$21.36 per hour and 10 overtime hours at $29.04–$32.04 per hour. The role requires a minimum of five 10-hour shifts and open availability on weekdays, weekends, and holidays. Work is performed in a busy restaurant environment with frequent interruptions. The position is based at the Tim Hortons location at 1106 Main St, Corfu, Pembroke, NY, and requires willingness to travel and work at any of the company’s Tim Hortons locations.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Minimum of 12 months of previous food service management experience.
- ServSafe Manager Certified.
- Strong problem-solving, organizational, and time-management skills.
- Excellent knowledge of Tim Hortons products and procedures.
- Action- and results-oriented mindset.
- Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
- Excellent written and verbal communication skills and composure.
- Valid driver’s license and car insurance.
- Willingness to travel and work at any of the company’s Tim Hortons locations.
- Open availability for weekdays, weekends, and holidays.
- Ability to work a minimum of five 10-hour shifts, totaling 50 hours per week.
- Ability to stand for prolonged periods and to stoop, bend, kneel, crouch, reach, and twist.
- Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
- Ability to operate office equipment and a cash register system, including repetitive hand movements and fine coordination with a computer keyboard and electronic devices.
- Ability to communicate verbally to exchange information.
- Regular and predictable attendance.
Responsibilities
- Lead by example in demonstrating and reinforcing positive customer service behaviors.
- Respond to customer complaints, resolve problems, and turn negative situations into positive ones.
- Assist with scheduling staff to maintain Tim Hortons standards throughout the day.
- Conduct regular store walk-throughs from the customer’s perspective to ensure an exceptional customer experience.
- Remain flexible on the floor to troubleshoot and address issues as needed.
- Pre-screen, interview, hire, and promote employees to fill openings.
- Support the restaurant’s training program and ensure employees have necessary tools and support.
- Supervise employee performance, ensure alignment with company policies, and take corrective action when necessary.
- Motivate and meet with employees regularly to ensure company goals and objectives are met.
- Stay updated on health and safety regulations and employment legislation.
- Provide ongoing performance feedback.
- Follow progressive discipline steps when necessary, consulting the District Supervisor and Human Resources before terminating an employee.
- Ensure proper product merchandising and sufficient inventory levels.
- Promote REV standards and implement staff incentives to improve performance.
- Evaluate employee performance and focus on areas requiring improvement.
- Maintain a productive and safe work environment in compliance with company operating, food safety, security, health and safety, and employment standards.
- Manage inventory levels and ensure proper product yields.
- Monitor food flow and equipment maintenance to serve safe food.
- Complete reports, weekly ordering, inventory, and analysis of key performance indicators.
- Stay informed of new information through available resources.
- Monitor and promptly respond to company email messages.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
