Restaurant Manager

Dunkin' - The Salema Group • Dover, NH

19d

About The Position

The Restaurant Manager leads a Dunkin’ restaurant for The Salema Group, creating a positive guest experience and taking responsibility for team development, daily operations, and business performance. The role involves leading by example in a fast-paced, high-volume environment and upholding the company’s SPARK values: Supportive, Positive, Appreciative, Resilient, and Kind.

The manager maintains a guest-first culture centered on speed, accuracy, and friendliness; develops team members and future leaders; and oversees operational standards, scheduling, payroll, inventory, compliance, and business costs. The position is with an independent Dunkin’ franchisee, which is the employee’s employer and sets its own wage and benefit programs.

Requirements

• At least 1 year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation.
• Flexible availability.
• Ability to stand for extended periods and lift up to 50 lbs.

Nice To Haves

• ServSafe certification.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure guest interactions meet restaurant standards and brand expectations.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members.
• Build a leadership pipeline within the store.
• Provide clear expectations, feedback, and accountability.
• Lead by example with a strong presence on the floor.
• Ensure brand, safety, and cleanliness standards are followed.
• Manage daily operations to maintain an efficient, organized environment.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage and control labor, food costs, and operating expenses.
• Analyze sales trends and implement strategies to drive growth.
• Monitor KPIs and adjust operations to meet or exceed targets.

Benefits

• Competitive pay with monthly bonus and unlimited earning potential.
• 401(k) program.
• Paid time off and sick pay.
• 100% medical and dental coverage for single plans, plus a contribution toward family plans.
• AFLAC coverage, including accident, short-term disability, and life insurance.
• Free employee meals.
• Tuition assistance through SNHU online programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED