Receptionist Jobs in Staten Island

About The Position

Requirements

• U.S. citizenship is required.
• At least six months of general experience in progressively responsible clerical, office, or other work demonstrating ability to acquire the knowledge and skills needed for the position; or one year of education above high school; or an equivalent combination of post-high-school education and general experience.
• Experience must be documented on the resume, including duties and responsibilities, hours worked per week, and month/year start and end dates.
• Submit transcripts if using education to qualify; education must be from an accredited institution recognized by the U.S. Department of Education.
• Selective Service registration is required for males born after December 31, 1959.
• Must be subject to a background/security investigation and complete the online onboarding process.
• Acceptable identification is required for pre-employment; beginning May 7, 2025, non-REAL ID-compliant driver's licenses or state-issued identification cards are not acceptable for employment identification requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Must serve a one-year probationary period.
• Competencies assessed include computer skills, conscientiousness, customer service (clerical/technical), and interpersonal skills.
• Must live within or be willing to relocate within commuting distance of the duty location.

Responsibilities

• Provide a positive, welcoming message and courteous, helpful service to arriving and departing patients, visitors, and staff.
• Work as part of a transformational team focused on enhancing the Veteran Experience and Patient Centered Care.
• Respond to telephone calls and in-person inquiries.
• Assist with locating staff and provide bus, taxi, and other general information.
• Provide accurate and timely information and directions.
• Direct Veterans, family members, and other visitors to the appropriate office or service.
• Follow up with Veterans and visitors as they leave to determine whether their questions and needs were addressed.
• Contact transportation services when patients are ready for pickup.
• Locate appointment information for patients.
• Take appropriate action to help maintain a safe and sanitary environment, such as wiping chairs and wheelchairs.
• Perform other duties as assigned.

Benefits

• Term employees are eligible to earn leave and generally have access to benefits similar to permanent employees, including health and life insurance, within-grade increases, Federal Employees Retirement System coverage, and Thrift Savings Plan coverage; eligibility may depend on work schedule.