Front Desk Receptionist

Greenwich House • New York, NY

25d • Onsite

About The Position

The Front Desk Lobby Receptionist is the first point of contact for Greenwich House, shaping the initial experience for parents, students, clients, and visitors. The position manages the lobby of a high-traffic building that includes a Nursery School, After School Program, Older Adult Center, and Theater. It ensures visitors are greeted, assisted, and directed efficiently, and performs administrative and clerical work such as sorting mail, maintaining the company directory, tracking visitors, and upholding lobby protocols. In collaboration with the Director of Safety and Security, the receptionist helps ensure the lobby is safe, secure, and welcoming. The role is based onsite at Greenwich House locations, with a primary location at 27 Barrow Street, New York, NY. The schedule is 35 hours per week, Monday through Friday, 7:00 AM to 3:00 PM. The position is full-time, non-exempt, and non-union, with an expected rate of $27.00 per hour.

Requirements

• Proven experience as a receptionist, front office representative, or in a similar role.
• Familiarity with Microsoft Office Suite, including Word, Excel, and Outlook, and office machinery.
• Exceptional communication and interpersonal abilities.
• Strong organizational skills and the ability to multitask and prioritize.
• High school diploma.

Nice To Haves

• Further certification in Office Management.

Responsibilities

• Greet and welcome parents, students, visitors, and clients, creating a positive first impression.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls courteously and professionally.
• Sort and distribute mail daily and keep mail distribution organized.
• Maintain an accurate and up-to-date company directory.
• Track visitors entering and leaving the building in accordance with security and safety protocols.
• Maintain building lobby protocols and help ensure a secure, welcoming environment.
• Perform clerical receptionist duties, including filing, photocopying, transcribing, and faxing.
• Keep the reception area tidy and presentable.
• Support scheduling and management of front-desk activities, including meetings and appointments.
• Provide basic, accurate information in person and through phone or email.
• Stay informed about building events and services offered in the building.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• 403(b) plan.
• Generous paid time off.
• Other benefits in accordance with applicable plan documents.
• Exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED