Medical Receptionist

Saint James Health Inc•Newark, NJ

17d•$20 - $23

About The Position

The Medical Receptionist creates a welcoming and professional environment while managing front desk operations to support efficient patient flow and positive patient experiences. The role requires strong customer service and communication skills, cultural sensitivity, confidentiality, and professionalism in a fast-paced healthcare setting. It supports Saint James Health’s mission of improving access to quality care and promoting community health and wellness.

Requirements

Two years of front office experience.
High school diploma or equivalent.
Strong communication skills.
Ability to work in a fast-paced environment.

Nice To Haves

One year of customer service experience preferred.
One year of computer skills experience preferred.
Spanish or Portuguese bilingual ability preferred.

Responsibilities

Greet patients and visitors and manage patient check-in and check-out.
Verify patient identity, demographic information, insurance coverage, and eligibility for sliding fee discounts or grant-funded programs.
Register new patients and update returning patient records in the Electronic Health Record (EHR) system.
Schedule, confirm, and reschedule appointments according to clinic protocols.
Answer incoming calls, route messages, and respond to patient inquiries courteously and promptly.
Collect copayments, balances, and other fees; issue receipts and maintain accurate financial records.
Ensure patient intake forms, consent forms, and required documentation are complete and accurate before visits.
Maintain confidentiality and comply with HIPAA regulations and Saint James Health policies.
Collaborate with clinical staff, care coordinators, and management to support patient care and follow-up needs.
Assist with care coordination and outreach, including reminder calls, follow-up appointments, and patient education materials.
Assist with verifying insurance authorizations and referrals as needed.
Keep the front desk organized, clean, and appropriate for a professional healthcare setting.
Participate in staff meetings, trainings, and quality improvement initiatives aligned with Saint James Health standards.
Report patient or operational concerns promptly to the Front Office Supervisor or appropriate management staff.
Perform other related duties as assigned to support Saint James Health’s mission and daily operations.