About The Position

The Medical Receptionist greets patients in person and by telephone, provides information, and answers basic questions. The role schedules and confirms appointments, verifies insurance information, manages patient check-ins and check-outs, collects payments and co-pays, and maintains patient records in the Electronic Medical Records (EMR) system. The receptionist also handles filing, faxing, correspondence, referrals, and authorizations; coordinates with medical staff to support patient flow and communication; and keeps the reception area clean, organized, and welcoming. Other related duties may be assigned.

Requirements

  • Fluency in English and Spanish.
  • Ability and willingness to work at least one Saturday each month.
  • Proficiency in basic medical terminology.
  • Experience with Electronic Medical Records (EMR).
  • Knowledge of HIPAA regulations and patient confidentiality.
  • Strong customer service skills and a professional, friendly demeanor.
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • High school diploma or GED equivalent.
  • Previous experience as a medical receptionist or in a similar role.

Nice To Haves

  • Basic Life Support (BLS) certification preferred.

Responsibilities

  • Greet patients in person or by telephone, provide information, and answer basic questions.
  • Schedule and confirm patient appointments.
  • Verify patient insurance information and manage patient check-ins and check-outs.
  • Collect and process patient payments and co-pays.
  • Maintain and update patient records in the Electronic Medical Records (EMR) system.
  • Handle administrative tasks, including filing, faxing, and managing correspondence.
  • Coordinate with medical staff to support smooth patient flow and communication.
  • Assist with patient referrals and authorizations as needed.
  • Ensure the reception area is clean, organized, and welcoming.
  • Perform other related duties as assigned.
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