Medical Receptionist (Bilingual, English/Spanish)
About The Position
Southern Imaging Services is seeking a full-time Medical Receptionist for its Raleigh, North Carolina office. The receptionist initiates the patient experience as the first point of contact by phone and in person, welcoming patients and managing check-in and check-out. The role supports daily patient flow by scheduling appointments and responding to non-clinical questions and requests from patients and staff. It also provides support to the company’s sister company, Apex, and assists with some marketing and advertising activities. The ideal candidate can build credibility, confidence, and trust with patients, particularly over the phone. They are computer- and tech-savvy, learn quickly, are willing to undergo training, and bring empathy, enthusiasm, initiative, teamwork, a positive attitude, and a commitment to excellent patient care and administrative support. The position is onsite at the Raleigh office. Work is Monday through Friday in eight-hour shifts, with shift times varying between 7 a.m. and 7 p.m. according to the week and patient volume. Weekend availability is required, with some weekends and holidays worked on a rotation. Reliable transportation is required.
Requirements
- High school diploma required.
- At least two years of experience in medical-office patient services or front-desk reception.
- Hands-on experience with patient scheduling, new-patient paperwork, and scanning and uploading documentation.
- Excellent computer skills, including EMR and Microsoft Office.
- Keyboarding speed of at least 25 words per minute.
- Ability to communicate accurately and concisely in writing and verbally.
- Excellent interpersonal skills and the ability to relate well to patients, peers, physicians, and management.
- Genuine concern for people, respectfulness, and ability to use diplomacy and tact in tense situations.
- Ability to work in a high-standard, stressful environment.
- Ability to work assigned hours and have reliable transportation.
- Bilingual English/Spanish communication skills.
- Availability for eight-hour shifts Monday through Friday, with shift times varying between 7 a.m. and 7 p.m.
- At least one weekend availability; some weekends and holidays are worked on a rotation.
Nice To Haves
- Healthcare experience.
- Technical school diploma.
Responsibilities
- Serve as the first point of contact for new patients by phone and in person.
- Welcome patients and manage patient check-in and check-out.
- Schedule patient appointments and support daily patient flow.
- Respond to non-clinical questions and requests from patients and staff.
- Support the Apex sister company.
- Assist with some marketing and advertising activities.
- Provide administrative support and contribute to excellent patient care.
Benefits
- 401(k)
- Dental insurance
- Medical insurance
- Vision insurance
- Life insurance
- Paid time off (PTO)
- Holiday pay
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
