Bilingual Medical Receptionist - Polish/English

Primecare Community Health • Chicago, IL

1d

About The Position

The Medical Receptionist is the first point of contact for patients arriving at the site and performs clerical duties related to patient check-in and check-out. The role monitors appointments and patient flow to minimize wait times, answers inbound calls, schedules appointments, collects data, completes reports, and performs other assigned duties. The position requires fluency in English and Polish.

Requirements

• Bilingual proficiency in English and Polish is required.
• Strong communication, customer service, and interpersonal skills.
• Previous computer experience, particularly with an EHR and/or Microsoft Office products.

Nice To Haves

• Two years of previous medical office experience preferred.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the site to request appointments or information about tests, procedures, bills, charges, referrals, and other matters.
• Greet patients and accurately register them in the electronic medical record (EMR), verifying essential billing and demographic information.
• Coordinate patient appointment scheduling for telephone and in-person requests accurately and efficiently.
• Answer multiple incoming telephone lines, determine the appropriate recipient for each call or message, and refer them promptly and appropriately.
• Schedule future appointments and requisitions, laboratory tests, radiology procedures, and other special diagnostic tests as needed.
• Attend to patients in the reception area, ensure they are seen in a timely manner, and promptly notify them of unexpected delays.
• Identify insurance types from cards, understand different payer types, and verify eligibility when necessary.
• Maintain confidentiality of patient information in front of patients being treated and around other patients in the area.

Benefits

• 27 days of PTO each year, accrued each pay period
• 3 personal days
• 1 floating holiday
• 8 paid holidays
• Medical, dental, and vision coverage available the first of the month following 30 days
• Company-paid life, short-term disability, and long-term disability coverage
• Discretionary 403(b) match and profit sharing after meeting service requirements
• Flexible spending accounts
• Accident and critical illness coverage
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed