Bilingual Medical Receptionist

CenterWell•San Antonio, TX

2d•$38,000 - $45,800

About The Position

The Receptionist is responsible for front desk operations at a healthcare facility, welcoming patients and visitors and providing administrative support within a physician practice or center. The role handles routine, patterned assignments under close supervision and established policies, with limited opportunity to deviate from defined work expectations, quality standards, priorities, and timing. Responsibilities include greeting patients in person and by phone; scheduling appointments and coordinating with medical staff; maintaining accurate, confidential patient records using EMR and CRM systems; updating patient accounts and potentially collecting copayments; answering calls and general inquiries; keeping the reception area tidy, sanitized, and stocked; and assisting with administrative tasks such as ordering supplies, managing inventory, and sending courier packages. This is a patient-facing role subject to the company’s Tuberculosis screening program; selected candidates are required to be screened for TB. Scheduled hours are 40 per week.

Requirements

High school diploma or GED.
One year or more of healthcare-setting experience is preferred, but candidates with a strong customer service background in retail, hospitality, call centers, or similar settings will be considered.
Passion for contributing to an organization focused on continuously improving patient experiences and care.
Excellent customer service and phone etiquette.
Team player with a positive attitude.
Ability to multitask in a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of Microsoft Office, including Word, Excel, Outlook, and Access.

Nice To Haves

Experience with a value-based care model.
Knowledge of medical terminology.
Experience with electronic medical record (EMR) systems.
Bilingual in English and Spanish.

Responsibilities

Greet patients and visitors professionally in person and over the phone.
Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
Maintain and update patient records, ensuring accuracy and confidentiality, using EMR and CRM systems.
Keep patient accounts updated and, as applicable, collect copayments at the time of visits.
Answer incoming calls, respond to patient inquiries, and provide general information.
Keep the reception area tidy, sanitized, and stocked with necessary materials.
Assist with administrative tasks, including ordering supplies, managing office inventory, and sending courier packages.