Bilingual Virtual Assistant (English/Spanish) Receptionist

Go Lean Health

2d•Remote

About The Position

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This remote, part-time, patient-facing role requires strong English and Spanish communication skills, particularly over the phone. The assistant supports patient communication, appointment coordination, insurance-related tasks, and administrative follow-through, helping maintain clinic flow, patient experience, and operational efficiency. The ideal candidate is organized, dependable, confident on calls, and accurate when managing scheduling, insurance tasks, documentation, and follow-up. The role involves communicating with patients, pharmacies, payer offices, provider offices, and other healthcare contacts while handling patient information in a HIPAA-compliant manner. The position is listed as part-time, 40 hours per week, at $6.5 per hour, with a performance review after six months.

Requirements

Excellent verbal and written communication skills in both English and Spanish.
Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role.
Confidence speaking with patients by phone, including for appointment coordination and follow-up calls.
Strong organizational skills, attention to detail, and ability to manage multiple tasks accurately.
Ability to work independently and communicate updates clearly.
Reliable computer setup, headset, and stable internet connection for remote work.
HIPAA knowledge or experience with HIPAA-compliant workflows.

Nice To Haves

Clinical or healthcare background.
Familiarity with EMR/EHR systems.
Experience supporting internal medicine, primary care, or similar outpatient practices.

Responsibilities

Handle a high volume of inbound and outbound calls with patients, pharmacies, payer offices, and other healthcare contacts.
Communicate clearly and professionally in English and Spanish, maintaining a calm and patient-friendly tone.
Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance; answer routine questions and escalate concerns appropriately.
Manage new and existing patient scheduling by phone, email, and text.
Maintain provider calendars and coordinate appointment confirmations, cancellations, reschedules, and waitlists.
Conduct pre-visit outreach and communicate next steps to patients.
Document patient demographics, appointment notes, call outcomes, and other information accurately in the system.
Verify patient eligibility and benefits, including copays, deductibles, covered services, and authorization requirements.
Identify insurance issues, communicate them to patients and staff, document verification results, and escalate and follow up on unresolved payer issues.
Process referral-related tasks and ensure required documents are complete.
Initiate and follow up on prior authorization requests; track pending items, approvals, denials, and required actions.
Coordinate with payer offices, provider offices, and internal team members to avoid delays.
Maintain accurate, timely, and consistent documentation.
Support inbox management, task queues, forms, uploads, and follow-up tracking.
Handle patient information in a HIPAA-compliant manner.
Provide proactive status updates and complete assigned tasks with minimal follow-up.