Receptionist Bilingual Spanish

The GEO Group•Framingham, MA

About The Position

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office. The role greets and communicates with program participants, community visitors, agency personnel, and other visitors; supports office check-in; handles calls; maintains electronic case records and related files; assists program staff with case coordination and routine clerical work; and coordinates participant transportation. The position is bilingual English/Spanish and is based in a typical office environment, with some local travel potentially required.

Requirements

High school diploma or GED.
At least two years of work experience in a similar position; experience working with multicultural contacts is preferred.
United States citizenship required.
Must have lived in the United States for three of the last five years; military service and study abroad are accepted.
Bilingual English/Spanish required.
Good computer skills and ability to use computers and software typically used by the department.
Effective communication skills with internal and external contacts.
Good interpersonal skills and ability to deal tactfully with the public.
Sound judgment and an even temperament, including the ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies.
Ability to interact sensitively with multicultural contacts.
Good organizational skills and attention to detail.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to use hands and fingers for data entry.

Nice To Haves

Experience working with multicultural contacts.

Responsibilities

Greet and communicate with ISAP program participants, community visitors, agency personnel, and general visitors.
Ensure program participants are properly checked in for office visits.
Answer phones and direct calls appropriately.
Maintain program participant case records in the computer system by performing data entry.
Maintain files and related documentation.
Assist the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
Coordinate transportation services for program participants.
Perform other duties as assigned.

Benefits

Two weeks of vacation.
56 hours of sick time.
15 paid holidays.
Medical, dental, and vision coverage.
Term and whole life insurance, including spouse and dependent coverage.
Accidental death and dismemberment insurance.
Short- and long-term disability.
Flexible spending account.
401(k) retirement program.
Stock purchase program.
Tuition reimbursement of $3,500 per year.
Employee Assistance Program (EAP).
Legal program through Legal Club of America.
Direct deposit.
Theme park and attraction discounts.
Competitive compensation package with full benefits.
Opportunities to move to other facilities and divisions; the company prefers to promote from within.