Medical Receptionist (Bilingual, English/Spanish)

Georgia Spine & Orthopaedics•Raleigh, NC

5d•Onsite

About The Position

Southern Imaging Services is hiring a full-time, bilingual Medical Receptionist for its Raleigh, North Carolina office. The receptionist initiates the patient experience as the first person new patients speak with by phone and meet in the office, and handles patient check-in and check-out. The role supports daily patient flow through appointment scheduling and responses to non-clinical questions and requests from patients and staff. It also supports the company's Apex sister company and some marketing and advertising activities. The ideal candidate establishes credibility, confidence, and trust with patients, especially over the phone; is computer- and tech-savvy, learns quickly, and is willing to undergo training; and is empathetic, enthusiastic, self-starting, and a strong team player with a positive attitude and commitment to excellent patient care and administrative support. The position is onsite, Monday through Friday, with an eight-hour workday. Shift times vary between 7 a.m. and 7 p.m. based on the week and patient volume, and include some weekend and holiday rotation. Reliable transportation and availability for assigned hours are required.

Requirements

High school diploma required.
At least two years of experience in medical office patient services or front desk reception.
Hands-on experience with patient scheduling, new-patient paperwork, scanning, and uploading documentation.
Excellent computer skills, including experience with EMR systems and Microsoft Office.
Keyboarding speed of at least 25 words per minute.
Ability to communicate accurately and concisely, both verbally and in writing.
Excellent interpersonal skills and ability to relate well to patients, peers, physicians, and management.
Genuine concern for people, respectfulness, and ability to use diplomacy and tact in tense situations.
Ability to work in a high-standard, stressful environment.
Bilingual English/Spanish communication skills; many patients speak Spanish.
Ability to work assigned hours and reliable transportation.
Availability for at least one weekend and participation in some weekend and holiday rotation.

Nice To Haves

Healthcare experience or a technical school diploma is highly preferred but not required.

Responsibilities

Schedule patient appointments and support the daily flow of patients through the office.
Respond to non-clinical questions and requests from patients and staff.
Serve as the initial point of contact for new patients by phone and in person.
Handle patient check-in and check-out.
Support the Apex sister company.
Assist with some marketing and advertising activities.
Scan and upload documentation and support new-patient paperwork processes.