Receptionist / Site Assistant

Project Hospitality•New York, NY

25d•$19 - $19•Onsite

About The Position

The Receptionist / Site Assistant is the primary point of contact for clients, visitors, and vendors at the site, providing front-line client engagement and administrative support. The role helps maintain a safe, organized, and welcoming environment by managing on-site traffic, enforcing facility rules, and guiding people to services throughout the site and the agency’s continuum of care. English and Spanish fluency is required to serve the client population. The position supports site services including community meals and soup kitchen programming, the Help Center for benefits, and housing and support services. The client population may include people with mental health and substance use diagnoses, medical needs, and other physical disabilities. The role also provides administrative and logistical support, assists a specific client cohort with needs assessments and referrals, and works with program staff and the Site Coordinator to keep site operations running smoothly.

Requirements

Fluency in English and Spanish.
High school diploma, GED, or equivalent.
Verbal and written communication skills to interact professionally with diverse client populations, vendors, and providers.
Proficiency with Microsoft Office Suite, Google tools, and other standard database and data-entry programs.
Strong organizational abilities.
Ability to oversee a high-activity site.

Responsibilities

Manage client flow to maintain a safe, welcoming, and orderly site.
Enforce site rules, agency regulations, and professional standards; ensure private spaces are accessed only with approval.
Direct clients to appropriate departments, staff members, or services and inform the appropriate staff or program of client presence.
Gate-keep office spaces.
Provide bilingual assistance to Spanish-speaking clients to help remove language barriers.
De-escalate conflicts or client frustrations using a compassionate, trauma-informed approach before escalating to supervisors.
Process program invoices and prepare check requisitions for timely submission and payment.
Support the Site Coordinator in tracking vendor services and monitoring facility maintenance work.
Assist the Site Coordinator in ensuring sufficient office, cleaning, and activity supplies; coordinate orders with program approval and collaboration.
Coordinate with programs on site events and assist with event management, setup, and administrative projects.
Maintain records, including visitor logs and vendor and delivery tracking lists.
Collaborate with multiple programs and managers to support smooth site operations and supervisory intervention when required for client safety.
Conduct needs assessments for a specific client cohort and provide direct guidance, referrals, or low-threshold client assistance.
Issue basic referrals to internal Project Hospitality programs or external community partners in collaboration with on-site program staff.
Translate basic resource materials or clearly explain referral processes to Spanish-speaking individuals.