Medical Receptionist

Foot & Ankle Specialists of New Jersey • Union, NJ

20d • Onsite

About The Position

Foot & Ankle Specialists of NJ is seeking a reliable, organized, personable, full-time Medical Receptionist for its busy, multi-physician podiatry practice. The receptionist is often the first point of contact for patients and supports the practice’s daily front-office operations while helping provide a professional, compassionate, and patient-centered experience. The role requires working in person at both the Scotch Plains and Union, New Jersey, office locations according to practice scheduling and staffing needs.

The Medical Receptionist greets and registers patients, manages appointments and provider schedules, handles patient calls and correspondence, verifies insurance and referral information, collects payments, maintains electronic medical records, and supports general administrative workflows. The role involves frequent interaction with patients and coordination with physicians, medical assistants, and billing staff. The successful candidate will communicate professionally, protect confidential patient information, maintain accuracy and attention to detail, and adapt to a fast-paced office environment.

Requirements

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional, friendly, compassionate, and patient-focused approach.
• Ability to multitask and prioritize responsibilities in a busy medical office.
• Dependable attendance, punctuality, and a strong work ethic.
• Comfort using computers, email, telephone systems, and office software.
• Ability to handle confidential patient information in accordance with HIPAA requirements.
• Willingness to learn new systems, follow office protocols, and accept constructive feedback.
• Ability to work independently and contribute positively to a team environment.
• Reliable transportation and flexibility to work at both the Scotch Plains and Union office locations.
• Ability to work full-time in person at both New Jersey office locations based on practice scheduling and staffing needs.

Nice To Haves

• Previous experience as a medical receptionist, patient service representative, or medical front desk coordinator.
• Experience in a podiatry, orthopedic, surgical, or other specialty medical practice.
• Familiarity with electronic medical record systems, particularly Athenahealth (AthenaOne).
• Knowledge of medical terminology, insurance verification, referrals, copayments, and patient billing.
• Experience managing multiple provider schedules.
• Familiarity with Medicare, commercial insurance plans, and general medical office procedures.
• Medical office experience is strongly preferred, though candidates with excellent communication skills, dependability, professionalism, and willingness to learn will also be considered.

Responsibilities

• Greet patients professionally and manage patient check-in and check-out.
• Verify and update patient demographics, contact information, insurance details, and registration documentation.
• Ensure patient forms, consents, and registration paperwork are completed accurately.
• Collect copayments, outstanding balances, and other patient payments at the time of service.
• Schedule follow-up appointments and provide appointment information to patients.
• Answer patient questions and concerns professionally, escalating clinical matters to the appropriate team member.
• Schedule new-patient, follow-up, postoperative, and other office appointments.
• Maintain provider schedules according to practice guidelines; confirm appointments and assist with cancellations and rescheduling.
• Coordinate appointments across multiple physicians and office locations, helping reduce scheduling errors, gaps, and delays.
• Recognize urgent patient concerns and promptly alert the clinical team without providing medical advice.
• Answer high-volume incoming calls promptly and courteously, including while assisting patients at the front desk.
• Respond to patient inquiries about appointments, office locations, insurance participation, and general office policies.
• Take accurate messages, route them to the appropriate provider or staff member, return patient calls, and respond to office emails in a timely manner.
• Verify insurance eligibility, benefits, copayments, and referral requirements; obtain and document referrals when required.
• Communicate insurance information clearly and accurately, assist with outstanding balances, and address basic billing inquiries.
• Maintain accurate patient records in the electronic medical record system; scan, upload, fax, and organize medical documents, referrals, and correspondence.
• Coordinate with physicians, medical assistants, and billing staff to support daily operations.
• Prepare patient letters, work notes, school notes, and other administrative documents as directed.
• Review upcoming schedules for missing insurance information, referrals, or incomplete documentation.
• Monitor front-desk emails, telephone messages, and assigned administrative tasks; enter patient and appointment information accurately.
• Maintain an organized, clean, and professional reception area and assist with general office responsibilities and administrative projects.
• Follow office procedures, support consistent workflows between both locations, and collaborate with physicians, medical assistants, and administrative staff.

Benefits

• Opportunity to work in an established, multi-physician specialty medical practice.
• Opportunity to gain experience in podiatry, medical office administration, and patient coordination.
• Opportunity to develop knowledge of medical scheduling, insurance processes, and electronic health records.
• Opportunity to work directly with experienced physicians and healthcare professionals.
• Opportunity to contribute to a team committed to excellent patient care.
• Future growth opportunities may be reviewed based on experience, job performance, reliability, and the evolving needs of the practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed