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Front Desk Agent
Residence Inn Salt Lake City • Salt Lake City, UT14h
Front Desk Jobs in Salt Lake City, UT
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Front Desk Agent
Residence Inn Salt Lake City•Salt Lake City, UT
About The Position
The Front Desk Agent is the first person to greet and welcome guests upon arrival at the hotel. This role processes guest check-ins and check-outs, distributes room keys, registers guests, verifies reservations, and responds to guest questions, complaints, and service needs. The agent also supports reservations and pre-registration, assists groups upon arrival, recommends local dining and attractions, processes payments, and coordinates with other departments to address guest concerns and requests. Additional tasks may be assigned as needed.
Requirements
- High school diploma or equivalent.
- Outgoing, friendly demeanor and willingness to go the extra mile to ensure guest satisfaction.
- Positive, upbeat demeanor.
- Excellent written and verbal communication and organizational skills.
- Team-oriented.
- Ability to stand for 8 hours at a time.
- Ability to lift 20 lbs. on occasion.
Nice To Haves
- Credit card handling experience.
- Hotel front desk experience.
- Experience with hotel reservations software.
Responsibilities
- Greet and check in guests in a friendly manner.
- Assist with reservations, pre-registrations, and room blocking.
- Assist large groups upon arrival.
- Help guests find nearby dining, shopping, and other local attractions.
- Be the first point of contact for handling and resolving guest issues.
- Process payments according to procedure.
- Upsell additional facilities and services.
- Perform all check-out tasks.
- Ensure cash, check, and credit card balances are accurate at the end of each shift.
- Answer questions and address guest needs and requests.
- Communicate with other departments as needed to resolve guest concerns or requests.
Benefits
- Competitive salary.
- Annual review with increase potential.
- 401(k) program with company match.
- Medical, dental, and vision insurance available to eligible employees.
- Wellness benefits available to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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Frequently Asked Questions
Common questions about Front Desk in Salt Lake City, UT careers and jobs.
Based on current job postings on Teal, the average Front Desk salary in Salt Lake City, UT is approximately $40,000 per year, with a typical range of $33,000 to $62,000.
