Front Desk Agent

Residence Inn Salt Lake City•Salt Lake City, UT

14h

About The Position

The Front Desk Agent is the first person to greet and welcome guests upon arrival at the hotel. This role processes guest check-ins and check-outs, distributes room keys, registers guests, verifies reservations, and responds to guest questions, complaints, and service needs. The agent also supports reservations and pre-registration, assists groups upon arrival, recommends local dining and attractions, processes payments, and coordinates with other departments to address guest concerns and requests. Additional tasks may be assigned as needed.

Requirements

High school diploma or equivalent.
Outgoing, friendly demeanor and willingness to go the extra mile to ensure guest satisfaction.
Positive, upbeat demeanor.
Excellent written and verbal communication and organizational skills.
Team-oriented.
Ability to stand for 8 hours at a time.
Ability to lift 20 lbs. on occasion.

Nice To Haves

Credit card handling experience.
Hotel front desk experience.
Experience with hotel reservations software.

Responsibilities

Greet and check in guests in a friendly manner.
Assist with reservations, pre-registrations, and room blocking.
Assist large groups upon arrival.
Help guests find nearby dining, shopping, and other local attractions.
Be the first point of contact for handling and resolving guest issues.
Process payments according to procedure.
Upsell additional facilities and services.
Perform all check-out tasks.
Ensure cash, check, and credit card balances are accurate at the end of each shift.
Answer questions and address guest needs and requests.
Communicate with other departments as needed to resolve guest concerns or requests.