Front Desk Agent (Winter)

Alterra • Brighton, UT

24d • Onsite

About The Position

Solitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage receptionist and clerical tasks at its lodging building. As the first point of contact for guests, the agent helps create a positive first impression by providing outstanding service and ensuring guests’ needs and expectations are met. The role is seasonal, full-time, hourly, and based at Solitude Mountain Resort. The starting pay rate is $18.65 per hour.

Requirements

• Commitment to providing the highest level of guest service.
• Excellent verbal and written communication skills and strong problem-solving abilities.
• Keen attention to detail.
• Basic accounting skills.
• Flexibility to work various schedules, including holidays and weekends.
• Ability to stand for extended periods.
• Ability to lift and carry up to 50 lbs.
• Ability to work independently without supervision.
• Strong multitasking skills and ability to prioritize and address issues effectively.
• Intermediate computer skills, including proficiency with office suites and ability to learn new software.
• Must be 21 years old and have a clean driving record.

Nice To Haves

• Previous guest service experience preferred.

Responsibilities

• Deliver exceptional guest service.
• Handle guest arrivals and departures and assist with guest accounting.
• Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries.
• Respond promptly to guest requests.
• Respond to lodging, guest folio, and general inquiries by email.
• Log maintenance requests and follow up on their completion, assisting when necessary.
• Prepare daily occupancy, arrival, and departure reports.
• Maintain lobby coffee service.
• Assist with mailroom operations.
• Perform light housekeeping to keep the lobby and back areas clean.
• Provide bell service and valet assistance to guests as needed.

Benefits

• Free Solitude season pass for the employee and eligible dependents.
• Discounted Solitude lift passes or tickets for friends and family.
• Discounts on bike lessons, rentals, retail, spa, lodging, food, and lessons.
• Access to select Alterra Mountain Company destinations.
• Medical, dental, vision, and life insurance for eligible employees.
• 401(k) plan with company match.
• Pro deals with outdoor brands.
• Free counseling service through the Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed