Front Desk Coordinator
About The Position
The Front Desk Coordinator supports efficient clinic operations and patient care at CareNow urgent care. The role monitors patient flow, wait times, and Web Check-in; assists with opening and closing the clinic; supervises and trains front desk staff; manages schedules and performance issues; coordinates implementation of marketing programs; and prepares for clinic audits, reviews, and surveys. The position requires BLS certification within 30 days of starting and Federal Breath Alcohol Screening and Federal Drug Screening certifications within three months of employment or promotion.
Requirements
- At least one year of experience in a medical office setting.
- Obtain a BLS Certification within 30 days of starting.
- Obtain Federal Breath Alcohol Screening Certification and Federal Drug Screening Certification within three months of employment or promotion.
Nice To Haves
- At least one year of staff supervision experience is helpful.
- Experience using an EHR system is beneficial.
Responsibilities
- Monitor patient flow, clinic efficiency, wait times, and the Web Check-in process.
- Assist with daily clinic operations, including opening and closing the clinic appropriately and on time.
- Supervise and train front desk staff to ensure compliance with financial policies, timekeeping and attendance requirements, established practices, and standards.
- Assist with individual and team performance management, handle visitor issues or complaints, and provide follow-up staff training when needed.
- Create work schedules for patient representatives based on clinic needs.
- Partner with marketing to implement and maintain marketing programs correctly.
- Prepare for and successfully complete clinic audits, reviews, and surveys.
Benefits
- Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage
- Free counseling and referral services
- Paid time off and paid family leave
- Long- and short-term disability coverage and leaves of absence
- 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
- Employee Stock Purchase Plan
- Flexible spending accounts
- Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
- Tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing
- Fertility and family-building benefits and adoption assistance
- Life insurance and supplemental health protection plans
- Auto and home insurance, legal counseling, identity theft protection, and consumer discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
