Front Desk Supervisor - Hilton Garden Inn Salt Lake City Airport, Salt Lake City, UT

Palette Hotels • Salt Lake City, UT

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About The Position

The Front Desk Supervisor works mid-shift and evening-shift, assisting guests and supporting guest services to deliver an exceptional experience from check-in through check-out. The role helps create a positive first impression and may represent the General Manager when they are absent. The supervisor also supports the Night Auditor with front desk and accounting duties and helps maintain communication and service standards across hotel departments.

Requirements

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Flexible work schedule, including day shift and night shift.

Nice To Haves

• Two years of front desk or supervisory experience.
• Knowledge of the hospitality industry.
• High level of IT proficiency.

Responsibilities

• Occupy the hotel lobby and other public areas.
• Represent the General Manager when absent.
• Follow security and emergency procedures and manage their implementation as required.
• Ensure guest complaints are managed, recorded, and resolved promptly.
• Support the Night Auditor with front desk and accounting-related duties.
• Produce nightly reports as required.
• Inform departments about special requests, early or late departures, room changes, and other guest requests.
• Maintain good communication and working relationships throughout the hotel.
• Follow fire, health, and safety regulations and applicable procedures.
• Serve the role and team in an environmentally conscious manner.

Benefits

• Competitive salaries.
• Health benefits.
• Training and development programs.
• Promotion opportunities within the organization.
• Positive team-based culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed