Front Desk Supervisor (Experience preferred)

StepStone Hospitality•Salt Lake City, UT

16d

About The Position

The Front Desk Supervisor leads front desk operations and helps ensure the hotel facility runs smoothly while delivering a warm, friendly, and satisfying guest experience. The role oversees guest service, reservations, check-in and check-out, shift tasks, financial procedures, and coordination with other hotel departments. The supervisor sets an example for associates, supports employee development and training, maintains productive teamwork, and oversees problem resolution when the Rooms Division Manager is absent. The position requires availability for evening and overnight shifts, weekends, and holidays. Scheduling flexibility is essential, including occasional coverage of morning, mid, overnight, or night-audit shifts and additional coverage as hotel operations require. The position pays $19.50 per hour.

Requirements

Supervisory experience or strong leadership qualities.
High school diploma or equivalent credential.
At least two years of experience working in a hotel.
Strong attention to detail and ability to meet deadlines.
Commitment to excellent customer service.
Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
Ability to assist with emergency procedures as required.
Ability to assist with preparing statistical reports and presentations.
Ability to report information accurately and assist with office tasks.
Availability for evening and overnight shifts, weekends, and holidays, with scheduling flexibility to cover other shifts as needed.

Nice To Haves

Relevant education and work experience contribute to a candidate’s appeal.
Natural aptitude for the listed tasks and values aligned with the organization are primary hiring considerations.

Responsibilities

Welcome guests and visitors, record their information, and select rooms based on their needs.
Coordinate prompt solutions to room problems with housekeeping and service staff.
Collect guest payments and deposits when necessary, and settle the register by counting the drawer, printing receipts, and running financial activity reports.
Ensure additional guest services are properly recorded and charged to the final bill.
Communicate with housekeeping and maintenance about rooms that are ready to be cleaned or repaired.
Keep the lobby clean and inviting, including vacuuming, dusting, and setting up welcome supplies.
Manage reservations to support room occupancy and average daily rate through suggestive selling by associates.
Maintain procedures for credit control, financial transactions, financial asset security, and guest security.
Respond to and resolve guest requests, complaints, and questions courteously and promptly.
Use office and accounting software accurately.
Maintain regular attendance and proper personal appearance, grooming, uniform, and name tag.
Set the standard for front desk guest relations and maintain a friendly, warm demeanor.
Ensure messages, packages, and mail are logged and delivered promptly and professionally.
Stay informed about advertised rates, packages, and promotions, and be familiar with in-house groups.
Perform all duties of a Front Desk Agent.
Lead by example and establish good interdepartmental communication and teamwork.
Oversee problem resolution in the absence of the Rooms Division Manager.
Oversee efficient, friendly, and courteous guest check-in and check-out.
Complete and ensure completion of shift-checklist tasks in a timely and efficient manner.
Ensure associates are attentive, helpful, and courteous to guests, managers, and other associates.
Answer guest inquiries in a timely and professional manner.
Participate in departmental meeting planning and execution.
Help maintain productivity at or above budgeted standards.
Assist with training new hires and current associates regularly.
Perform other duties as required by management.
Assist with emergency procedures, statistical reports and presentations, accurate reporting, and office tasks as needed.
Attend required meetings.