Front Desk Medical Receptionist-Bilingual a Must
About The Position
SportsCare Physical Therapy is seeking a motivated, friendly, and organized bilingual Medical Receptionist (English/Spanish) for its Hoboken, New Jersey clinic. The receptionist is the first point of contact for patients and helps create a welcoming experience while supporting the smooth operation of the clinic and the efficient delivery of care. The role includes patient service, appointment scheduling, registration and documentation, check-in and check-out, communications, record keeping, insurance coordination, and general office support. The position is full-time, Monday through Friday, 9 a.m. to 5 p.m.
Requirements
- Bilingual in English and Spanish, as indicated by the job title.
- High school diploma or equivalent.
- Strong interpersonal and communication skills, professionalism, and empathy.
- Exceptional organizational and multitasking abilities.
- Proficiency with computer software, including electronic health record (EHR) systems and Microsoft Office.
- Commitment to patient privacy and confidentiality.
- Friendly, approachable, and customer-focused attitude.
Nice To Haves
- Additional education or certification in healthcare administration.
- Previous experience in a medical or healthcare receptionist role.
- Knowledge of medical terminology and insurance procedures.
Responsibilities
- Greet and assist patients professionally, provide information about services and processes, and answer questions.
- Schedule patient appointments and coordinate with the clinical team to support timely care.
- Collect and verify patient information, insurance details, and medical history; ensure forms and documentation are completed.
- Check patients in and out, collect payments, process insurance information, and provide receipts and follow-up schedules.
- Answer and direct phone calls, respond to patient emails, and address inquiries and concerns professionally.
- Maintain organized patient records, ensure compliance with relevant regulations, and file, update, and retrieve records as needed.
- Assist with obtaining necessary insurance authorizations or referrals.
- Perform general office tasks, including data entry, maintaining office supplies, and keeping the reception area tidy and welcoming.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- Supportive and collaborative work environment.
- Opportunity to make a meaningful impact on patients' healthcare experiences.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
