Information Receptionist

Veterans Health Administration • East Orange, NJ

1d • Onsite

About The Position

The Information Receptionist serves in the Health Administration Service (HAS) at the Veterans Affairs New Jersey Health Care System in East Orange, New Jersey. This is an onsite position and is not virtual; the employee must live within or be willing to relocate within a commutable distance. The receptionist is a first point of contact for patients, visitors, and staff, providing information and wayfinding assistance at strategic locations. Duties may include screening visitors outdoors during inclement weather.

This is a term appointment not to exceed two years. Term appointments are non-status, nonpermanent appointments of limited duration and may be extended, without further competition, up to the four-year maximum. The role may have an intermittent, unpredictable schedule without a regularly scheduled tour of duty. The schedule may include days, evenings, weekends, and holidays, and may rotate. The position is sedentary, with occasional walking, standing, bending, and carrying light items; no special physical demands are required.

Requirements

• U.S. citizenship is required.
• At least six months of general experience in progressively responsible clerical, office, or other work demonstrating ability to acquire the knowledge and skills needed for the position; or one year of education above high school; or an equivalent combination of post-high-school education and general experience.
• Experience must be documented on the resume, including duties and responsibilities, hours worked per week, and month/year start and end dates.
• Submit transcripts if using education to qualify; education must be from an accredited institution recognized by the U.S. Department of Education.
• Selective Service registration is required for males born after December 31, 1959.
• Must be subject to a background/security investigation and complete the online onboarding process.
• Acceptable identification is required for pre-employment; beginning May 7, 2025, non-REAL ID-compliant driver's licenses or state-issued identification cards are not acceptable for employment identification requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Must serve a one-year probationary period.
• Competencies assessed include computer skills, conscientiousness, customer service (clerical/technical), and interpersonal skills.
• Must live within or be willing to relocate within commuting distance of the duty location.

Responsibilities

• Provide a positive, welcoming message and courteous, helpful service to arriving and departing patients, visitors, and staff.
• Work as part of a transformational team focused on enhancing the Veteran Experience and Patient Centered Care.
• Respond to telephone calls and in-person inquiries.
• Assist with locating staff and provide bus, taxi, and other general information.
• Provide accurate and timely information and directions.
• Direct Veterans, family members, and other visitors to the appropriate office or service.
• Follow up with Veterans and visitors as they leave to determine whether their questions and needs were addressed.
• Contact transportation services when patients are ready for pickup.
• Locate appointment information for patients.
• Take appropriate action to help maintain a safe and sanitary environment, such as wiping chairs and wheelchairs.
• Perform other duties as assigned.

Benefits

• Term employees are eligible to earn leave and generally have access to benefits similar to permanent employees, including health and life insurance, within-grade increases, Federal Employees Retirement System coverage, and Thrift Savings Plan coverage; eligibility may depend on work schedule.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED