Information Desk Receptionist - PRN Days

Williamson Health•Franklin, TN

About The Position

The Information Desk Receptionist greets visitors to the Medical Center and provides accurate, timely information and assistance. The receptionist also assists with patient information requests by telephone. The role is primarily based at the Information Desk and may involve working throughout the Medical Center.

Requirements

High school diploma.
At least one year of clerical, office, receptionist, and/or customer service experience.
Strong verbal and written communication skills.
Ability to sit for long periods, up to 12 hours, and walk short distances to escort visitors.

Responsibilities

Receives customers at the front desk, provides accurate information, assists with their needs, or identifies resources that can help them.
Maintains knowledge of Medical Center facts, policies, resources, and locations to provide accurate and timely information.
Receives incoming calls and directs or transfers callers to appropriate departments or patient room information.
Organizes and maintains the Information Desk, Main Lobby, and Volunteer Lounge work areas.
Maintains literature holders and flu station stands in and around the Main Lobby and Tower Lobby, and orders supplies for restocking as needed.
Escorts visitors to their destinations as needed.
Maintains current information desk resources, including phone and pager lists, directories, phone books, maps, brochures, and the discharge binder.
Logs and assists with flower deliveries.
Completes clerical assignments from the Volunteer Program Coordinator accurately and promptly.
Identifies lobby wheelchair maintenance issues and completes repair work orders.
Directs the activity of volunteers assigned to the Information Desk.
Assists with special projects and events as needed.