Information Desk Attendant

ASM Global•Worcester, MA

7d•$15 - $20•Onsite

About The Position

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center is the primary point of contact for visitors. The role provides customer service and performs administrative duties, while also monitoring the parking lot via security cameras, assisting with parking gates and ticket validation, collecting payments for activities and events, and confirming that participants have paid and signed required waivers. The position is primarily based in an indoor office setting and includes monitoring outdoor parking areas. It involves interaction with a diverse group of customers and staff. The attendant must be able to sit or stand for extended periods, occasionally lift and carry up to 25 pounds, and tolerate colder conditions inside the ice arena for brief periods. The hourly pay range is $15–$20, with final pay based on experience, skills, and qualifications.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills.
Ability to handle multiple tasks efficiently and effectively.
Basic computer skills and ability to adapt to and learn new programs.
Ability to work flexible hours, including evenings and weekends.
Ability to sit or stand for extended periods.
Ability to occasionally lift and carry up to 25 pounds.
Ability to tolerate colder conditions inside the ice arena for brief periods.

Nice To Haves

Previous experience in customer service or administrative roles.

Responsibilities

Greet and assist visitors and customers in a friendly, professional manner.
Provide information about the facility, events, and services.
Handle inquiries and resolve issues promptly and efficiently.
Answer phone calls and direct them to appropriate personnel.
Maintain a clean and organized front desk and lobby.
Perform general office duties, including filing, photocopying, and data entry.
Manage scheduling and reservations for events and facility use.
Maintain accurate records and logs of daily activities and transactions.
Monitor the parking lot using security cameras.
Assist with parking gate operations, ticket validation, and parking fee management.
Report suspicious activity or security concerns to appropriate authorities.
Collect payments for public skating events, open hockey sessions, and other activities.
Issue receipts and maintain accurate transaction records.
Ensure payments are processed correctly and securely.
Verify that event attendees have paid the appropriate fees.
Ensure participants have signed required waivers and forms.
Monitor compliance with facility rules and regulations.