Facilitator Information Desk

St. Joseph's Health • Paterson, NJ

1d

About The Position

Responsible for greeting all patients and visitors. The role demonstrates a positive image through congenial customer service skills, professional behavior and dress, concise communications, sound judgment, and proficiency in handling inquiries, identifying service locations for patients, and providing appropriate directions. The position also assists with account activation and Document Imaging.

Requirements

• High school diploma or equivalent.
• Up to one year of basic technical training in medical office practice.
• Three to six months of on-the-job training and orientation.
• Knowledge of Microsoft Office.

Nice To Haves

• Bilingual ability.
• Knowledge of medical terminology.

Responsibilities

• Greet patients and visitors.
• Handle inquiries and provide appropriate directions.
• Identify locations of services for patients.
• Assist with account activation and Document Imaging.
• Demonstrate professional behavior and dress, concise communication, sound judgment, and congenial customer service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED