Information Desk Attendant

Legends Global • Worcester, MA

5d

About The Position

The Information Desk Attendant at the Fidelity Bank Worcester Ice Center serves as the primary point of contact for visitors, providing customer service and administrative support. The role also includes monitoring the parking lot using security cameras, assisting with parking gate operations and ticket validation, collecting payments for events and activities, and ensuring participants have paid and completed required waivers. The position is primarily based in an indoor office setting, with monitoring of outdoor parking areas and occasional exposure to colder conditions inside the ice arena. The hourly pay range is $15–$20, with final pay determined by experience, skills, and qualifications.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and effectively.
• Basic computer skills and ability to adapt to and learn new programs.
• Ability to work flexible hours, including evenings and weekends.
• Ability to sit or stand for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to withstand colder conditions during brief periods inside the ice arena.

Nice To Haves

• Previous experience in customer service or administrative roles.

Responsibilities

• Greet and assist visitors and customers; provide information about the facility, events, and services.
• Handle inquiries and resolve issues promptly and efficiently.
• Answer phone calls and direct them to appropriate personnel.
• Keep the front desk and lobby clean and organized.
• Perform general office duties, including filing, photocopying, and data entry.
• Manage scheduling and reservations for events and facility use.
• Maintain accurate records and logs of daily activities and transactions.
• Monitor the parking lot through security cameras.
• Assist with parking gate operations, ticket validation, and management of parking fees.
• Report suspicious activities or security concerns to appropriate authorities.
• Collect payments for public skating events, open hockey sessions, and other activities; issue receipts and maintain accurate transaction records.
• Ensure payments are processed correctly and securely.
• Verify that event attendees have paid applicable fees and signed required waivers and forms.
• Monitor compliance with facility rules and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED