Desk Attendant

Little Rock Athletic Centers LLC•Little Rock, AR

About The Position

The Desk Attendant provides customer service and supports members’ and guests’ experience at the Club. The role includes opening and closing the facility according to the shift schedule, answering calls and questions, greeting and checking in members, verifying Club privileges, processing guest passes and point-of-sale transactions, and completing facility procedures. The Desk Attendant also maintains cleanliness, manages towels and locker keys, balances the cash drawer, and upholds the Club’s principle to “Improve the day.”

Requirements

Be at least 18 years old.
Demonstrate patience, tact, and clear communication skills.
Have leadership and customer-service skills.
Demonstrate a solid work ethic.
Commit to the values of hospitality, integrity, teamwork, care, and family.

Responsibilities

Provide top-notch customer service and a positive member experience.
Open and close the facility according to the shift schedule.
Answer the phone and take messages for the Club Manager when necessary.
Answer membership and facility questions, including questions about Club processes and programs.
Greet and check in members and verify their Club privileges.
Process guest passes when Club privileges do not exist.
Process all point-of-sale transactions.
Complete opening and closing procedures, including balancing the cash drawer and maintaining the Club’s cleanliness standards.
Wash, dry, and fold towels and maintain a constant supply for members and guests.
Distribute locker keys.
Perform daily cleaning duties.
Uphold the Club’s principle to “Improve the day.”