Information Desk Representative Specialist

Dallas College•Shirley, NY

3d•Onsite

About The Position

Provides support services for a high volume of calls and in-person traffic from the location’s main telephone numbers and student or visitor areas. Uses initiative and independent judgment to answer questions, fulfill information requests, support internal and external events, and direct visitors to appropriate individuals or departments. The role also handles room-use requests and coordinates room scheduling and related information for the location.

Requirements

Associate’s degree plus one year of related work experience, or a high school diploma or GED equivalent plus two years of related experience.
Ability to greet individuals courteously and professionally.
Broad knowledge of services at the location and the ability to answer questions or refer people to the appropriate department.
Ability to interpret and apply administrative and departmental policies and procedures.
Ability to accurately and thoroughly track details and procedures.
Ability to work collaboratively with internal and external stakeholders and constituents.
Knowledge of computer technology and software applications.
Ability to work independently and as part of a team in a high-traffic environment, adapt to changing priorities, and multitask.
Strong organizational, documentation, and time-management skills.
Excellent interpersonal, listening, verbal, and written communication skills.
Ability to provide excellent customer service and interact pleasantly, tactfully, and courteously with a wide variety of individuals.
Ability to maintain the security and integrity of Dallas College critical infrastructure.
Ability to work extended hours beyond the regular 8:00 a.m. to 5:00 p.m. schedule, especially during peak periods, including nights and weekends.
Official transcripts are required.
Successful completion of a criminal background check; some positions may also require a fingerprint check.

Nice To Haves

Bilingual.

Responsibilities

Answer questions by phone, email, and face-to-face interactions with Dallas College stakeholders.
Provide general information to help students with admissions, enrollment, assessment, pre-advising, and financial aid, referring them to appropriate campus resources as needed.
Deliver customer service in a high-volume, fast-paced, and challenging environment.
Work collaboratively and contribute to a positive team environment.
Communicate clearly, listen actively, seek clarification, respond to questions, and exchange feedback constructively.
Work on multiple projects simultaneously and prioritize work to meet deadlines.
Schedule conference and meeting rooms and coordinate physical arrangements for special events, meetings, and projects as needed.
Research and compile information about district and campus functions and operations to provide visitors and callers with accurate, timely information.
Manage room-use requests for credit, core rooms, non-credit, middle college, college high schools, and internal and external events.
Use the 25Live system to coordinate location room-use requests.
Run weekly reports for departments concerning weekend and evening use.
Maintain the database of available rooms across the location’s sites.
Perform duties in compliance with applicable laws, regulations, and Dallas College guidelines and procedures, including FERPA.
Maintain knowledge of relevant trends and best practices through professional development.
Complete required Dallas College professional development training hours each academic year.
Perform related duties as assigned and maintain regular, predictable attendance.