Program Manager Jobs

What You'll Do • Receive qualified leads from the Sales team via CRM and manage the full enrollment process from application to program start • Verify eligibility documentation — ID, residency, income verification, and program-specific requirements • Collect and process tuition payments for paid programs — payment plans, employer sponsorships, and direct payments • Maintain complete, accurate CRM records for every enrolled participant — zero gaps tolerated • Coordinate program placement with the relevant Program Manager — ensuring every participant is assigned to the right program, site, and start date • Manage waitlists — communicating proactively with prospective participants and converting waitlisted leads when seats open • Process enrollment paperwork within 48 hours of receiving a qualified lead • Support grant compliance by ensuring participant documentation meets WIOA and funder requirements • Serve as the participant's first point of contact for administrative questions during the enrollment process Performance Standards • Enrollment completion rate: 95%+ of leads converted to fully enrolled participants • Payment collection rate: 100% — no participant passes to Programs without confirmed payment • Processing time: under 48 hours from qualified lead to completed enrollment record • CRM accuracy: zero incomplete or inaccurate records What You'll Bring Experience & Skills • 1–3 years in enrollment, admissions, case coordination, intake, or administrative support — education, workforce development, healthcare, or social services preferred • Experience processing applications, verifying documentation, and managing compliance requirements • Demonstrated accuracy and attention to detail in data entry and record keeping • Experience handling payment processing or financial transactions in a professional setting • Strong interpersonal skills — this role has direct participant contact and represents MyndBridge at a critical first touchpoint • Bilingual English/Spanish a plus — not required Technology • CRM data entry and record management — HubSpot, Salesforce, or equivalent; must maintain data accuracy standards • Google Workspace proficiency — Sheets for tracking, Docs for correspondence, Gmail and Drive for document management • Experience with enrollment, student information, or case management systems — or willingness to learn quickly • Comfort with digital payment platforms and invoicing tools • Document management — scanning, uploading, organizing, and maintaining digital participant files Compensation & Benefits • Base Salary: $38,000–$44,000 annually, commensurate with experience • ICHRA Health Benefit: $7,500 annually toward individual health coverage of your choice • Paid Time Off: Accrued PTO per the MyndBridge employee handbook Career Path at MyndBridge • Level 1: Enrollment & Admissions Coordinator (you are here) • Level 2: Senior Enrollment & Admissions Coordinator • Level 3: Enrollment Supervisor • Level 4: Regional Enrollment Supervisor • Beyond: Enrollment Manager → Senior Leadership MyndBridge is an equal opportunity employer committed to building a team that reflects the communities we serve.