Sr. Program Manager

Port Authority of NY & NJ•New York, NY

1d•Hybrid

About The Position

Reporting to the Program Director, the Senior Program Manager leads a centralized Operations Services Unit whose staff provide enterprise-wide operational, strategic, compliance, and risk-management support across all TB&T facilities and corporate units. The Unit integrates contract delivery, emergency preparedness, environmental compliance, business diversity, safety management, and budget support, with a focus on operational planning, staff development, innovation, and efficiency improvements. The position requires coverage during emergency activations at the Port Authority Technical Center’s Emergency Operations Command Center for certain regional events, snow storms, hurricanes, and other events. Coverage during operational periods may occur after hours. The Port Authority permits employees in this position to work remotely a maximum of one day per week, subject to operational and business needs.

Requirements

Bachelor’s degree in Engineering, Science, Business Administration, Public Administration, or a related discipline from an accredited college or university.
At least three years of experience in the operation, maintenance, and contract management of information systems.
At least two years of supervisory or management experience.
Hands-on experience recommending and implementing physical and security technology solutions.
Must meet performance and attendance standards and have completed all probationary periods at the time of appointment.
Must possess a valid driver’s license and be capable of driving a Port Authority vehicle when required.
Understanding of critical infrastructure information and ability to use sound judgment to assess and evaluate.
Working knowledge of security systems, Intelligent Transportation Systems, Supervisory Control and Data Acquisition Systems (SCADA), computer servers, network systems, and associated field equipment.
Ability to identify problems, assess the accuracy and relevance of information, use sound judgment to generate and evaluate alternatives, develop consensus, and make recommendations.
Expert knowledge of principles, methods, and tools for developing, scheduling, coordinating, and managing initiatives and resources.
Superior interpersonal skills for interacting with Port Authority staff at all levels, supporting departments, consultants, outside agencies, and stakeholders.

Responsibilities

Manage maintenance and operations contracts across all TB&T facilities, from initial procurement strategy through execution.
Drive contract cost-reduction initiatives using market trend analysis and scope enhancements to improve efficiency.
Resolve complex contract issues, including contractor mediation, liquidated damages, and insurance compliance.
Provide strategic advisory services to leadership regarding budgets, contract advancement, and MWBE compliance.
Lead the EOC Liaison Program during active OEM events, weather disruptions, and regional emergencies.
Oversee multi-facility emergency planning, including hurricane and snow plans, operational procedures, and weather contracts.
Coordinate agency exercises with OEM, including tabletop, functional, and full-scale emergency drills.
Ensure environmental compliance with NY/NJ regulatory bodies regarding permits, inspections, and hazardous waste.
Direct the department safety program as CSMO liaison, tracking KPIs and managing multi-facility training calendars.
Oversee the Uniform Contract and lead annual TB&T Earth Month initiatives.
Advance MWBE supplier diversity by auditing contract payments and performance using the B2G online system.
Provide coverage during emergency activations at the Port Authority Technical Center’s Emergency Operations Command Center, potentially after hours.