Program Director Jobs

About The Position

Requirements

• Bachelor’s degree required.
• At least three (3) years of experience in a related field.
• Experience with multi-problem Single Adults mental health population desirable.
• Proven Contract/ Vendor relationship problem and resolution solver.
• Work Order Systems, New Security Management Systems, Fire Safety Systems and ability to conduct instructor training.
• Self-guided and minimum supervision, outgoing Team player, goal oriented, project management skills, excellent analytical, evaluative, and human service management skills.
• Excellent written and oral communication, organizational and supervisory skills.
• Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
• Superior written and verbal communication skills, coupled with excellent organization and leadership skills.
• Must be adept and comfortable with crisis management.
• High level of computer proficiency, specifically in Microsoft Office and the ability to learn new technologies and databases.

Responsibilities

• Support efforts to place Adult Singles into permanent housing.
• Directly supervise a team of Operations Manager, Shift Supervisor, Private Security and/ or Internal Safety Monitors and Residential Aides (RA).
• Interviews candidates and makes hiring recommendations. Provides on-going performance feedback and reviews in accordance with agency policies. Collaborates with Program Director and HR Department in addressing staff performance issues.
• Address DHS, OTD and/or RSRI deficiencies identified.
• Prepare and implement Corrective Action Plans (CAP) to address current deficiencies and prevent future deficiencies.
• Provide direct training, orientation, supervision and support to Operations Manager, Private Security, Residential Aides and Shift Supervisors.
• Conduct site visits in cooperation with DHS, and OTDA to ensure the ongoing application and implementation of current and new policies and procedures as well as ensure all DHS, and OTDA protocols are operating smoothly and efficiently.
• Observe security guards/ internal security to ensure officers are helping to maintain a safe environment for employees, clients, and others.
• Maintain positive relations and open dialogue with property owners or administration managers and staff; follow up on client or staff grievances, ensuring all concerns and follow ups are documented via email.
• Coordinate coverage of all shifts.
• Complete unit transfers, swaps, and log outs.
• Accept pending arrivals (clients) in CARES database.
• Arrange for food delivery to sites.
• Ensure proper food handling, distribution and discard protocols are strictly adhered to.
• Coordinate delivery of office supplies and program equipment and/or furniture to sites as needed.
• Staff and establish new programs; set up program offices.
• Certify that all the Nightly Signature Rosters are being completed on time and accurately.
• Maintain open and accurate communications with the DHS’ HERO unit.
• Ensure site vacancy control and reconciliation of all offline units.
• Ensure offline units are serviced and placed back online within time frames set forth by CRF and DHS.
• Coordinate with property contractors’ management to troubleshoot long term service.
• Provides crisis intervention support to staff and responds to incidents. Ensures staff follows established procedures in responding to incidents. Ensures the timely and accurate completion of incident reports.
• Confirm RA & Shift Supervisors are properly completing their assigned duties, including but not limited to incident reporting, rounds, logbook entries, meal distribution, unit inspections, and operations Manager.
• Coordinate and facilitate department meetings.
• Participates in team meetings, case conference, staff meetings and training, etc.
• Ensure all sites are properly maintained via OTDA type inspections.
• Follow up with the delivery of DHS correspondence (i.e., 4002 notices or appointment slips).
• Conduct coordinated client unit inspections to ensure a clean and healthy environment for client.
• Ensure data is entered into CARES, filed in the case record and archived according to CRF, DHS, and OTDA standards where applicable.