Assistant Program Director

Behavioral Health Network • Springfield, MA

6d

About The Position

Behavioral Health Network (BHN) is seeking an Assistant Program Director for its Mobile Crisis Intervention (MCI) team. The Assistant Program Director provides leadership and direction for BHN’s MCI Crisis and Stabilization Programs in collaboration with the MCI Program Director, supervises MCI Supervisors and/or Lead Staff, and supports effective, high-quality crisis services. The role oversees incident reporting, corrective action planning, and risk mitigation; develops and maintains program policies, procedures, workflows, and clinical protocols; and works with internal programs and community partners to coordinate services and transitions of care. The Assistant Program Director monitors program outcomes, response times, utilization, and quality indicators, using data, feedback from individuals served, and goal attainment to identify improvements and recommend or implement changes.

BHN describes itself as a mission-driven, statewide behavioral health provider with deep roots in Western Massachusetts. Its workplace culture is guided by the HEART values of Humanity, Empowerment, Accountability, Respect, and Teamwork. The position is scheduled Monday through Friday, 9 a.m. to 5 p.m., with flexibility to work weekends, nights, and overnights because the program operates 24/7.

Requirements

• Master’s degree in Social Work, Psychology, or a related field.
• Independent LICSW or LMHC licensure.
• Two years of previous supervisory experience.
• Strong clinical judgment and experience managing high-acuity and high-risk populations.

Nice To Haves

• Five years of experience in the crisis mental health field.
• Experience leading mobile or community-based crisis stabilization programs.

Responsibilities

• Provide leadership and direction for BHN’s MCI Crisis and Stabilization Programs in collaboration with the MCI Program Director.
• Directly supervise MCI Supervisors and/or Lead Staff.
• Oversee incident reporting, corrective action planning, and risk mitigation efforts.
• Develop, implement, and maintain program policies, procedures, workflows, and clinical protocols.
• Collaborate with CBHC, MCI Assessment, Urgent Care, CCS, and community partners to coordinate services and transitions of care.
• Monitor program outcomes, response times, utilization, and quality indicators to support continuous improvement.
• Evaluate opportunities to enhance program effectiveness using data, feedback from individuals served, and goal attainment; make recommendations or modifications to improve performance.

Benefits

• Generous paid time off (PTO).
• 403(b).
• Educational assistance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Employee assistance programs.
• Ongoing training, mentorship, career development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager