Assistant Program Director
About The Position
The Assistant Program Director supports the Program Director in the administration, oversight, monitoring, and management of the Supportive Services for Veteran Families (SSVF) Program serving Boston and the South Shore. SSVF is a U.S. Department of Veterans Affairs program that assists veterans and their families experiencing or at risk of homelessness through homelessness prevention, rapid re-housing, case management, and supportive services. This position directly oversees and supervises Shallow Subsidy, Housing Navigation, and Healthcare Navigation staff, ensuring those services are integrated into the broader SSVF program and meet the needs of veterans and their families. The Assistant Program Director oversees referrals, monitors service delivery and outcomes, supports implementation of program policies and procedures, and works with the Program Director and SSVF team to achieve grant outcomes. The role also partners with community organizations throughout Boston and the South Shore to strengthen coordination, referral pathways, and access to housing and wraparound supports.
Requirements
- Bachelor’s degree required.
- Minimum of three years of experience in homeless services, preferably in veteran services, including at least one year of supervisory experience.
- Experience should include staff supervision and training, program and fiscal monitoring, contract compliance and audits, and reporting to funders and regulators.
- Strong knowledge of housing resources, homelessness services, and community-based supports available to veterans and their families in the Boston and South Shore regions.
- Strong written and verbal communication skills, sound judgment, and problem-solving abilities.
- Experience developing effective relationships with community partners and service providers.
Nice To Haves
- Degree in social work, counseling, psychology, human services, or a related field.
- Master’s degree in a related human services field or equivalent experience.
- Significant experience serving veterans experiencing homelessness or housing instability and their families.
- Experience in housing navigation, healthcare navigation, landlord engagement, rental assistance, and/or shallow subsidy services.
Responsibilities
- Oversee, guide, and provide weekly supervision to Shallow Subsidy and Housing Navigation staff and the Healthcare Navigator.
- Assist the Program Director in developing and implementing policies, procedures, and practices for staff training, supervision, and monitoring.
- Promote and reinforce SSVF homelessness prevention and rapid re-housing practices, including Shallow Subsidy, Housing Navigation, and Healthcare Navigation services.
- Support day-to-day program operations, coordinate and communicate with the case management team, and serve as acting lead in the South Shore Program Director’s absence.
- Oversee referrals to specialized services, ensuring they are appropriate, timely, coordinated, and properly documented.
- Monitor specialized service delivery and outcomes related to housing stability, housing placement, healthcare access, and other identified needs.
- Coordinate with case managers and specialized staff to address barriers, resolve service gaps, and ensure continuity of services.
- Review temporary financial assistance and shallow subsidy requests and approve them as authorized under SSVF requirements and VOAMASS policies.
- Support compliance with SSVF requirements, grant expectations, and VOAMASS policies, including file reviews and quality assurance activities.
- Monitor documentation, data entry, performance targets, referral outcomes, and housing and healthcare access outcomes for specialized services.
- Review and confirm SSVF eligibility determinations and guide staff on eligibility requirements.
- Prepare and maintain program reports, records, and documentation; assist with monitoring visits, audits, and other compliance activities.
- Communicate with the SSVF Program Office, technical assistance providers, VA partners, and other stakeholders as directed by the Program Director.
- Attend community meetings and represent SSVF as needed to strengthen partnerships, referral pathways, and coordination of supportive services.
- Maintain effective relationships with community providers and partner agencies to identify and address barriers to veterans’ housing stability and access to services.
- Perform other duties as assigned.
Benefits
- Health, vision, and dental insurance, with 90% of the medical deductible and certain co-pays paid by the employer.
- Pre-tax flexible spending options for healthcare, childcare, transit, and parking.
- 403(b) retirement plan with employer match.
- 24/7 nurse hotline.
- Employee assistance program.
- Employer-paid long-term disability and life insurance.
- Pet insurance.
- Tuition remission programs.
- Loan forgiveness through the Public Service Loan Forgiveness program.
- Vacation starting at three weeks and increasing to four weeks after three years of employment.
- 14 paid holidays.
- Fitness and wellness reimbursement, including expenses such as gym membership.
- Employee discount program.
- Cash bonus for referring qualified employment candidates, with no annual cap.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
