Program Director

Beacon Specialized Living•Eau Claire, WI

8d•Onsite

About The Position

The Program Director oversees assigned Beacon locations, ensuring company goals, budgets, and clinical effectiveness targets are met. The role supports and supervises Care Team Managers by ensuring adequate staffing and resources for high-quality care, and keeps department heads informed of staffing, compliance, and operational concerns. The Program Director plans and co-chairs monthly staff meetings, consistently applies company policies and procedures, monitors Care Team Managers’ workload, and reviews incident reports for approval and timely submission to regulatory agencies. The Program Director communicates with regulatory agencies and licensing consultants, supports investigations and inspections, assists the compliance department with responses and corrective action plans, and addresses personnel issues with HR, Compliance, and Executive Leadership. The role manages census, leave of absence and per diem rates, payroll costs, and EBITDA targets; monitors budgets and time-and-attendance reporting; coordinates staffing, interviewing, placement, orientation, and training compliance; provides performance-review feedback; and manages the DSP leveling program. The Program Director also ensures individuals receive protection and personal care, participate in skill-building and community activities, and have accurate records and ongoing operational audits. This is a full-time, on-site position that involves regular rotation among Beacon locations within the assigned caseload and up to 80% day travel. Work takes place in residential home settings and the community, with possible exposure to infectious disease, physical or verbal aggression, stress, and varied environmental conditions. The role includes physical activities such as moving around locations, lifting and carrying objects, assisting with personal care and transfers, preparing meals, laundry, shopping, and cleaning. Employees may be scheduled any day or time, including holidays, and may be reassigned among locations as needed.

Requirements

Bachelor’s degree required.
At least two years of previous management or supervisory experience in a residential care environment.
Effective oral and written communication skills.
Strong computer skills and ability to use office equipment, including BSLS systems.
Attention to detail and ability to multitask.
Valid driver’s license.
Proficiency in reading and writing English.
Approval by state, federal, and government entities to work within BSLS programs.
Ability to meet the physical demands described, including moving around locations, lifting and carrying objects up to 50 pounds, assisting with transfers of individuals, and performing routine household tasks.
Ability to effectively perform verbal and physical interventions recommended by the Crisis Intervention System.
Ability to work in settings with potential exposure to infectious disease, physical or verbal aggression, stress, and non-barrier-free sites.
Ability to travel up to 80% of the day and rotate regularly among assigned Beacon locations.
Availability to be scheduled any day or time of the week, including holidays, as needed.

Nice To Haves

A degree in human services, social work, psychology, public health, healthcare management, or business administration is preferred.

Responsibilities

Ensure compliance with company and regulatory policies, procedures, accreditation standards, licensing requirements, HCBS guidelines, and contractual requirements.
Ensure company goals, budget targets, and clinical effectiveness targets are met across assigned locations.
Apply and deploy company policies, procedures, and care practices consistently.
Support and supervise Care Team Managers, monitor their workloads, and ensure adequate staffing and resources for high-quality care.
Review incident reports, submit them for approval, and ensure they are submitted to regulatory agencies on time.
Ensure work injury reports are entered accurately and promptly when needed.
Maintain secure, confidential, current, and accurate records for individuals and employees; ensure reporting requirements are met and monitor plans and quality.
Perform ongoing audits and routine inspections of location operations, and cooperate with regulatory inspections, investigations, and inquiries.
Ensure personal care logs and daily documentation are completed correctly and on time, and medication administration records are accurate.
Ensure individual protection, personal care, adherence to clinical actions, and participation in skill-building and community activities.
Attend individual functions, maintain regular interaction, and assist with assessments, placements, transfers, and discharges.
Keep department heads informed about staffing, compliance, and operational concerns; collaborate with leadership.
Communicate with licensing consultants and external agencies to resolve issues, and lead responses to investigations by facilitating access to requested information.
Assist Compliance with responses, correspondence, and corrective action plans.
Address personnel issues in collaboration with HR, Compliance, and Executive Leadership; assist staff with training and tuition reimbursement processes.
Plan, attend, and co-chair monthly staff meetings; coordinate agendas and ensure documentation is filed.
Ensure new employee orientation is completed and monitored; collaborate with Care Team Managers, recruiters, and trainers to meet staffing needs.
Enforce training compliance and provide monthly reports.
Manage census, leaves of absence, per diem rates, payroll costs, and EBITDA targets; support Care Team Managers with budgets and financial reporting.
Monitor schedules and actual time worked to ensure accurate time-and-attendance reporting.
Interview, place, and train Care Team Managers; provide feedback on their semi-annual performance reviews.
Manage and promote the DSP leveling program at assigned locations.
Identify program improvements that enrich individuals’ needs and involvement, and support Care Team Managers in achieving Five Diamond status.
Travel between assigned locations and perform duties in residential and community settings, including physical support and daily living activities as required.