Program Director

Healogics•Perth Amboy, NJ

10d

About The Position

The Program Director or Program Manager is responsible for managing and strategically growing the Wound Care Program for an assigned area. The position oversees the Wound Care Center’s day-to-day operations, staff, finances, quality and performance improvement, and community education. It maintains collaborative relationships with hospital clients and other stakeholders and fosters effective working relationships between Healogics and the hospital. Employees are expected to follow Healogics and hospital policies, accrediting requirements, applicable federal and state regulations, and CMS guidelines. The role manages outpatient clinic operations and staff, evaluates workflows and implements improvements, coordinates resources, and collaborates with providers and the Medical Director. It oversees revenue-cycle and financial activities, marketing and referral development, quality-improvement programs, patient and customer satisfaction, compliance, and relationships with hospital leadership and clinical teams. The position also requires overnight travel.

Requirements

One of the following education and experience combinations: bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field preferred, plus at least 1 year of healthcare marketing/community education or clinical operations experience; associate degree in one of those fields preferred, plus 2 or more years of relevant experience; or high school diploma plus 4 or more years of relevant experience.
Knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer-service and follow-up skills.
Strong organizational and time-management skills, with the ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budgeting and strategic-planning skills.
Ability to travel overnight.
Ability to remain stationary for extended periods of 4 hours or more; view a computer screen for 4 hours or more; and key on a computer frequently for 4 hours or more.
Ability to move about, read, communicate, write, lift or move items up to 20 pounds, push and pull, bend and stoop, reach and grasp, travel distances by car or airplane, and use close, distance, and peripheral vision and color perception.

Nice To Haves

Management experience.

Responsibilities

Oversee day-to-day management of outpatient clinics and other wound-care programs, as applicable.
Assess clinic processes and workflows, identify improvement opportunities, and implement best practices and changes to improve outcomes.
Coordinate with hospital and company personnel to ensure adequate resources, supplies, equipment, and services.
Facilitate information flow and effective communication throughout the program.
Prioritize responsibilities and direct the work of clinical and non-clinical staff.
Collaborate with health care providers, Wound Care Center providers, and the Medical Director regarding clinic and patient needs.
Manage direct reports in coordination with company and hospital HR, including interviewing, hiring, coaching, counseling, setting performance expectations, and conducting performance reviews.
Coordinate revenue-cycle activities for Healogics and the hospital partner, as appropriate.
Monitor reimbursement changes and provide updates and education to physicians and staff as needed.
Review financial reports, identify trends, develop plans to support fiscal responsibility, and track and report ancillary revenues.
Manage labor and supply costs through appropriate utilization.
Complete financial reviews with the Healogics support team and present results to hospital leadership.
Coordinate strategic marketing plans with hospital and Healogics marketing teams and plan and execute activities to increase patient referrals.
Identify target referral sources and develop systematic approaches to build customer relationships and increase referrals.
Maintain and update lists of physician practices within the hospital’s area and visit practices to provide program information and educational marketing materials.
Document physician-office interactions and practice visits in the Healogics CRM system.
Communicate referral-development goals, targets, and relevant information with the (C)DO and/or (C)VPO and hospital executive sponsor as needed.
Implement and manage a continuous Wound Care Center Performance Improvement Program and work toward meeting quality indicators.
Integrate the program’s performance-improvement activities with the partner hospital’s program.
Participate in hospital committees as appropriate and ensure timely, accurate documentation in patient records and the outcomes database.
Monitor patient, referring physician, and customer satisfaction.
Ensure Patient Safety Guidelines and annual compliance requirements are followed, and promote escalation of compliance concerns.
Maintain strong hospital-client relationships, understand client needs, align goals, and demonstrate the program’s value.
Identify hospital strategic goals and manage the program to support those goals while following Healogics operating standards.
Participate in hospital department and management meetings and communication activities.
Build effective relationships with panel physicians, clinical staff, and support staff, and encourage excellent customer service across hospital departments.
Meet regularly with hospital and area leadership.
Perform other duties as required.