Program Director

Beacon Specialized Living•Madison, WI

8d•Onsite

About The Position

The Program Director oversees assigned Beacon locations to ensure company goals, budgets, and clinical effectiveness targets are met. The role supports Care Team Managers by ensuring adequate staffing and resources for high-quality care, keeps department heads informed about staffing, compliance, and operational concerns, and ensures consistent application of company policies, procedures, and care practices. The Program Director reviews incident reports for timely submission to regulatory agencies, communicates with licensing consultants and external agencies, assists the compliance department with investigations and corrective action plans, and conducts ongoing operational audits. The role manages Census, LOA’s, per diem rates, payroll costs, and EBITDA targets; monitors accurate time-and-attendance reporting; coordinates staffing, hiring, orientation, and training compliance; and addresses personnel issues in collaboration with HR, Compliance, and Executive Leadership. The Program Director also supports Care Team Managers through performance feedback and budget planning, manages the DSP leveling program, and works to improve programs and support Five Diamond status. The Program Director ensures the protection, personal care, health, safety, and stability of individuals served; supports accurate documentation and medication records; and promotes participation in skill-building and community activities. The position is full-time and on-site, with regular rotation among assigned Beacon locations and up to 80% day travel. Work takes place in residential homes and community settings and may involve exposure to physical or verbal aggression, infectious disease, and other environmental conditions. Employees may be scheduled any day or time, including holidays.

Requirements

Bachelor’s degree required.
Minimum of two years of previous management or supervisory experience in a residential care environment.
Effective oral and written communication skills.
Strong computer skills and ability to use office equipment, including applicable company systems.
Attention to detail and ability to multitask.
Valid driver’s license.
Proficiency in reading and writing English.
Approval by state, federal, and government entities to work within company programs.
Ability to meet the stated physical demands, including moving around locations and communities, lifting and carrying objects up to 50 pounds, climbing stairs, and assisting with transfers and personal care.
Ability to effectively perform verbal and physical interventions recommended by the Crisis Intervention System.
Ability to work on-site at assigned locations, travel between locations, and potentially be scheduled any day or time, including holidays.

Nice To Haves

A degree in human services, social work, psychology, public health, healthcare management, or business administration is preferred.

Responsibilities

Ensure compliance with company and regulatory policies, procedures, accreditation standards, licensing requirements, HCBS guidelines, and contractual requirements.
Ensure company goals, budget targets, and clinical effectiveness targets are met at assigned locations.
Apply and deploy company policies, procedures, and care practices consistently.
Support and supervise Care Team Managers to ensure adequate staffing and resources for high-quality care.
Review incident reports, submit them for approval, and ensure timely submission to regulatory agencies.
Ensure work injury reports are entered accurately and on time when needed.
Maintain secure, confidential, current, and accurate records for individuals and employees.
Ensure reporting requirements are met and monitor plans and quality.
Conduct ongoing audits and routine inspections of location operations; cooperate with regulatory bodies during inspections, investigations, or inquiries.
Ensure personal care logs and daily documentation are completed accurately and on time, and medication administration records are accurate.
Ensure individual protection, personal care, and adherence to clinical actions; promote participation in skill-building and community activities.
Attend individual functions, maintain regular interaction, and assist with assessments, placements, transfers, and discharges.
Keep department heads informed of staffing, compliance, and operational concerns and collaborate with leadership.
Communicate with licensing consultants and external agencies to resolve issues; lead investigation responses and facilitate access to requested information.
Assist the compliance department with responses, correspondence, and corrective action plans.
Address personnel issues with HR, Compliance, and Executive Leadership; assist staff with training and tuition reimbursement processes.
Plan, attend, and co-chair monthly staff meetings; coordinate agendas and ensure documentation is filed.
Ensure new employee orientation is completed and monitored; collaborate with Care Team Managers, Recruiters, and Trainers to achieve full staffing.
Enforce training compliance and provide monthly reports.
Manage Census, LOA’s, per diem rates, payroll costs, and EBITDA targets; support Care Team Managers with financial plans and budgets.
Monitor schedules and actual time worked to ensure accurate time-and-attendance reporting.
Manage staffing needs, including interviewing, placement, and training of Care Team Managers.
Provide Care Team Managers with feedback on semi-annual performance reviews.
Manage and promote the DSP leveling program at assigned locations.
Identify program improvements that enrich individuals’ needs and involvement, and support Care Team Managers in achieving Five Diamond status.
Perform duties that may include personal care, meal preparation, laundry, grocery shopping, cleaning, and assistance with transfers, as described in the physical demands.