Program Director Jobs

About The Position

Responsibilities

• Lead delivery of products and services while implementing third-party, security, export, accessibility, and legal compliance requirements.
• Identify and manage program risks, scope, dependencies, feasibility, testing requirements, timelines, and resource needs.
• Coordinate cross-functional responses to critical security escalations and other incidents, communicating assessed risks and mitigation strategies to executives and stakeholders.
• Forecast program demand and guide resource allocation in collaboration with internal and external stakeholders.
• Improve product and service reliability and resilience through process evolution and innovative solutions.
• Implement strategic priorities and plans for scheduled and ad-hoc maintenance activities.
• Direct strategies for products, including transitions to Oracle Cloud infrastructure, and execute global delivery standards aligned with Oracle best practices.
• Lead implementation, incident, problem, and organizational change activities for major programs, including process automation.
• Provide strategic oversight and prioritization for customer interactions, service teams, stakeholders, program scope, milestones, objectives, and deliverables.
• Recommend KPIs and implement methods to monitor and optimize team performance, scope, timelines, and deliverable quality.
• Develop and execute communication strategies that align partners and customers on priorities.
• Create and oversee comprehensive program plans spanning technical, non-technical, and cross-organizational work.
• Oversee program staff and workflows, identifying and mitigating risks, issues, and barriers to delivery.
• Ensure program documentation is comprehensive and communicate expectations, progress, and challenges to senior leadership.
• Sponsor program status meetings and drive decision-making and alignment across teams, leaders, and departments.
• Lead team strategy to meet operational and functional goals, global SLAs, and productivity targets.
• Develop best practices for forecasting program demand, funding, and resourcing, and improve change management for changes to priorities, scope, schedules, and requirements.
• Ensure risk mitigation strategies are effective and aligned across teams and departments.
• Use cost, benefit, and ROI analysis to optimize outcomes, proactively mitigate risks, and remove program blockers.
• Champion solution adoption and refine technical resource strategies to maximize impact and scalability.
• Shape cross-team improvement strategies and manage testing and implementation of initiatives that support operational excellence and business goals.
• Guide teams in optimizing methodologies and program execution.
• Establish continuous improvement and data-driven decision-making practices; advance solution availability, reliability, and security; and refine processes using feedback, KPIs, and retrospectives.
• Review requirements and configurations for existing and new development tools where applicable, in line with group goals and OKRs.
• Lead cross-functional collaboration and transformation initiatives, recommend decisions on high-impact programs, and maintain senior stakeholder relationships.
• Own strategic plans and lead programs that improve team efficiency, change adoption, and alignment with group goals.
• Keep program teams and stakeholders aligned and motivated, identifying and addressing conflicts and issues.
• Lead reporting and analytics initiatives, guide teams in solving complex program problems, and analyze competitive, trend, and KPI data to support decisions.
• Cultivate relationships across Oracle teams and customer organizations, align Oracle offerings with customer strategies, and lead strategic reviews and improvements with customer counterparts.
• Assess customer satisfaction risks and mitigation effort, balance priorities and Oracle commitments, and recommend actions to senior leaders.
• Oversee multiple teams managing complex projects and initiatives; monitor timelines, deliverables, and budgets where applicable; delegate work; set priorities; and adjust resources or timelines as business needs change.
• Model cross-functional partnership, transparency, and inclusivity, and empower teams to build relationships with business leaders, stakeholders, and customers.
• Share problem-solving strategies, oversee complex operational and technical issues, coach teams in analyzing complex information, and guide root-cause analysis.
• Maintain expertise through strategic learning, create learning opportunities for team members, identify organizational skill gaps, and evaluate learning strategies.
• Empower teams to develop and implement process improvements, gain buy-in, seek feedback, and prioritize improvement roadmaps for strategic alignment and ROI.
• Drive team performance through feedback and coaching, promote consistent talent development practices, align individual goals with organizational initiatives, and partner with HR on hiring and promotion processes.