Family Services Director - Baltimore

Jeremiah Program•Baltimore, MD

1d•Hybrid

About The Position

The Family Services Director (FSD) is the campus-level program leader responsible for leading a team of 3–4 Family Coaches to deliver a transformative, two-generation experience that supports families in reaching their goals. The FSD oversees coaching, community partnerships, supportive sisterhood programming, recruitment and enrollment, group learning and events, and data-informed program improvement. The position is a member of the campus leadership team and collaborates with development, operations, national program leaders, and Family Services Directors across Jeremiah Program’s campuses. The FSD reports to the campus Executive Director. The role calls for a strategic and operational leader who can build a high-performing team, coach and develop direct reports, set clear expectations, and use data to drive outcomes. The FSD models excellent client service, cultural responsiveness, trauma-informed support, flexible leadership, self-awareness, and commitment to family success. They partner with families facing systemic barriers and help connect them with community resources and supports as they pursue educational and family goals. The position requires in-person work with the team four days per week, with the option of one remote workday. Availability for some nights and weekends is required for occasional local programming. The role’s duties may evolve as Jeremiah Program’s model and strategic priorities change. The stated salary range is $85,000–$93,000, commensurate with relevant experience and qualifications and internal equity.

Requirements

Bachelor’s degree in human services, higher education, social work, or a closely related field.
At least 10 years of experience in social services and/or college support programs working with people facing systemic oppression.
At least 3 years of direct-line people-management experience, with the ability to coach a team toward outcomes and build a high-performing culture.
Knowledge of local community partners and resources relating to college, housing, childcare, academic support for mothers and children, mental health, and financial management.
Understanding of the college journey and how to access supports and navigate barriers to degree completion, including financial aid, academic support, and course-load management.
Understanding of educational milestones for young people pursuing college and career goals.
Deep understanding of structural inequities that contribute to generational poverty, particularly barriers faced by women and people of color, and self-awareness of one’s own identity in this context.
Learning orientation and a record of integrating feedback, pursuing learning, and promoting continuous improvement.
Solutions-focused, resourceful approach to challenges and ability to foster shared accountability.
Ability to collaborate with peers and stakeholders in person and remotely across local and national teams.
Excellent culturally competent written and verbal communication skills and ability to build effective collaborations with participants and internal and external stakeholders.
Ability to speak with radical candor in ways that build trust and respect with team members, peers, and mothers.
Comfort and skill using data to inform strategy and implementation.
Proficiency with Microsoft Office applications and Salesforce, data-entry skills, and ability to learn new technologies.
Availability for some nights and weekends for occasional local programming.
Ability and motivation to work in person with the team four days per week, with the option of one remote workday.
Commitment to Jeremiah Program’s mission and ability to engage with cultural responsiveness, humility, and the organization’s values.
Openness to professional development, growth, and feedback.

Nice To Haves

Master’s degree in human services, higher education, social work, or a closely related field.

Responsibilities

Lead and support Family Coaches in delivering high-impact, two-generation coaching that helps mothers reach goals for themselves and their families.
Ensure mothers meet regularly with coaches, remain on track toward goals, and are prepared for successful transitions to alumni status.
Deliver culturally responsive, trauma-informed, relevant cohort programming that builds family agency, community, and relationships with Jeremiah Program.
Mediate or de-escalate conflicts, policy violations, and other situations in a positive, consistent, and unbiased manner.
Maintain alumni relationships, communicate opportunities, and support continued engagement with Jeremiah Program.
Develop and manage community partnerships, including identifying partners, documenting resources, arranging warm hand-offs, and supporting referrals and recruitment.
Use quantitative and qualitative data to identify family interests and needs, and project-manage group learning and community events such as workshops, graduations, and Mother’s Day events.
Partner with the Executive Director and Family Services team to execute recruitment and enrollment strategies, monitor the pipeline, address conversion gaps, and lead program-cycle kickoffs for new mothers.
Build and sustain a positive, inclusive, trusting, and outcomes-focused Family Services team; coach direct reports and support their development and effectiveness.
Conduct regular one-on-one check-ins and weekly team meetings, and provide and receive clear, actionable feedback.
Ensure timely and accurate data entry and analysis at individual, cohort, and campus levels; use insights to identify risks and opportunities and establish action plans with clear ownership and follow-through.
Serve on the Campus Leadership Team and maintain proactive communication with the Executive Director about program performance, staffing, team dynamics, risks, family escalations, and decisions requiring input or approval.
Collaborate with the Executive Director and Director of Development on fundraising by sharing data and stories and supporting fundraising events.
Work with national program leadership and organizational peers to inform program strategy, implement initiatives and pilots locally, communicate priorities, and support continuous improvement.
Model Jeremiah Program’s core values, data integrity, outcomes-driven leadership, self-awareness, self-management, and a culture of belonging and high performance.
Lead the team through organizational change by communicating clearly, building shared understanding, addressing resistance constructively, and translating changing priorities into actionable expectations.
Perform other duties as assigned as program needs and priorities evolve.