Program Director

Global•Elkview, WV

About The Position

Necco is hiring a Foster Care Program Director to use the company Scorecard to drive program profit and growth. The role calls for strategic leadership, strong business acumen, effective communication, collaboration, problem-solving, and financial stewardship. The Program Director is expected to lead from the front and support the company’s success, growth, and program quality. The Program Director oversees program operations and staff, promotes financial stability and program capacity, and supports budgeting, fiscal projections, business planning, and efficient internal processes. The role also oversees administrative and clinical documentation, authorizations, referrals, reports, client records, employee files, placement and home assignments, and implementation of company policies and procedures. The position is responsible for quality performance, risk management, regulatory compliance, staff orientation and development, and reporting suspected non-compliance, fraud, abuse, neglect, and critical incidents to the appropriate authorities. The Program Director develops staff through performance scorecards, clear expectations, mentoring, training, and accountability, and collaborates with clinical and program leadership to support quality services and transparent communication. Necco values diversity and is committed to an inclusive and equitable work environment, equal employment and advancement opportunities, and encouraging applicants from diverse backgrounds.

Requirements

Master’s degree in a Human Services field preferred, with at least two years of experience in Kentucky, West Virginia, or Ohio.
In Georgia, a master’s degree is required, or the candidate must complete the waiver process.
In Indiana, a master’s degree plus one year of paid experience, or DCS approval through waiver, is required.
In Tennessee, a master’s degree in social work and two years of experience providing foster care or adoption services are required.
An equivalent degree in a related children’s services field, such as psychology or guidance and counseling, may substitute for a master’s degree if the candidate has three years of foster care or adoption experience.
Two years of experience in a supervisory or program management role.
Basic understanding of Medicaid documentation requirements.
Experience working with high-risk children in a child-placing and adoption organization.
Valid driver’s license and required auto insurance coverage of 100/300/100.
Excellent computer skills and ability to learn new skills and programs.
Excellent written and oral communication and organizational skills.
Successful completion of all required criminal background checks.
Willingness to travel and attend training.

Nice To Haves

Master’s degree in a Human Services field is preferred in Kentucky, West Virginia, and Ohio.

Responsibilities

Drive program profit and growth using the company Scorecard.
Provide supervision, oversight, and support for the program and its staff.
Maintain financial stability and increase program capacity; assist with fiscal-year projections, budget development, and monitoring financial soundness.
Assist with developing business and marketing plans and improve internal processes.
Monitor the quality and timely completion of administrative and clinical paperwork.
Oversee program authorizations and maintain contact with review entities.
Ensure referrals are appropriately disseminated and referral agencies receive timely responses.
Prepare weekly and monthly reports, including operations, supervision, billing, census, outcomes, and client-demographic reports.
Oversee timely completion of state and local reports and client records in coordination with clinical team leaders.
Ensure new-hire and existing-employee paperwork is complete and employee files are accurate and up to date.
Oversee communication and implementation of Necco policies and procedures.
Use data to promote and design program initiatives that improve Balanced Scorecard results for individuals, teams, and the company.
Oversee placement and home assignment processes as they apply to new staff.
Ensure client contacts and related paperwork are completed within required time frames and that client rights are respected.
Attend mandatory meetings and participate actively.
Ensure supervised staff receive orientation, job-related training, and ongoing development opportunities.
Work with state-level leadership and/or the performance team on record reviews.
Maintain compliance with regulatory, licensing, and accreditation requirements; report non-compliance, suspected abuse or neglect, suspected fraud, and critical incidents to the appropriate authority.
Maintain confidentiality and comply with applicable laws, regulations, and company policies.
Complete individual performance scorecards, set clear expectations, assign mentors, and hold supervisees accountable to Necco’s corporate culture.
Collaborate with the Treatment Director and Clinical Team Leaders on clinical service quality and transparent communication about critical incidents.
Collaborate with the Foster Care Program Director on customer service and the internal referral process.
Practice Necco’s corporate culture principles, provide peer feedback, maintain an individual performance scorecard, contribute to the meeting structure, and participate in self-directed team meetings and activities.
Accept additional tasks from the self-directed team as appropriate.